Navid Ahsan

Had a longstanding Tahoe appt for Apr 17 2024 at 10:15. Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Pa Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Package that I purchased when I bought the new 2020 Tahoe from Bomnin in 2020. It wasn’t touched until 11:30, and only after I complained to Giovannie, the service tech. It finally came out of the garage after the oil change at 12:15 and just sat there with no one coming to the waiting room to tell me whether it was finished and ready for pickup. Only when I headed to the service office at 1230 did Abel (another service tech) intercept me and apologize for the inconvenience. I reminded him this exact thing happened last Fall with the same vehicle and I was assured that it would never happen again. So, in summary, I’ve bought 2 expensive vehicles from Bomnin in 2020 and 2021, purchased the pricey Platinum service package for the Tahoe, made an appt weeks in advance, showed up a few minutes early to help their schedule, told them I would be waiting, and they don’t touch the vehicle for an hour and a half!? And this was the second time this happened with the same vehicle within a year! My 2017 Vette was in the day before at the same time with zero issues and timely service, so I know they can do the right thing. Why pretend to have preferred customers, if this is the treatment they get? Why so much trouble with a Tahoe with 19K miles on it, as it’s like new?! Once the Platinum Package expires, I plan to go elsewhere for Tahoe maintenance. More

by HMALONE1 Verified Customer Verified Customer

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I normally don't do reviews however, this dealership beat them all and gets an award for the "Worst Service Department" EVER. I've been driving for 50 years and bought many cars. This review is specificall them all and gets an award for the "Worst Service Department" EVER. I've been driving for 50 years and bought many cars. This review is specifically talking about Sales & Service Department. To start, I purchase a brand new truck ($100k), items were added to the sticker price and not even installed, the truck was not even clean. The worst part is the service department. My two front tires had to be replaced. It is still not finished since I purchased the truck in July, and I've been there more than a dozen times. They lie, make up stories, have you come with an appointment and do not fix the issue, don't test drive your vehicle, tell you "come back if not fixed" really? they don't provide loaners and could not care less. I will make sure to never buy another car from this dealership More

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I went for a car that I was willing to buy, since it had a good price and seemed like a good deal to me, and when I arrived the price they let me buy it for was absurd. I ended up buying a car I didn't want a good price and seemed like a good deal to me, and when I arrived the price they let me buy it for was absurd. I ended up buying a car I didn't want simply to avoid wasting the trip since we drove for an hour. More

by joha Verified Customer Verified Customer

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Willing to meet the needs of the customer and provide an appetite for their expectations. Job well done. appetite for their expectations. Job well done. More

by DYLAN.SCOTT27 Verified Customer Verified Customer

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I was told when I dropped the Tahoe off that the technician will probably not find anything wrong. Maybe we should look at it before making that assumption. The driver side mirror electronics were r technician will probably not find anything wrong. Maybe we should look at it before making that assumption. The driver side mirror electronics were replaced after 2 visits to diagnose the issue. The passenger side mirror is making the exact same noise. Was told that is normal. I work in the automotive industry, I see allot of these vehicles and none of them make the binding noise. Spent allot of money on a vehicle that we love and that has had a few problems. Check the history. I have had pretty good service at Bomnin in the past. Thank you More

by bastionjc Verified Customer Verified Customer

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They made the process quick and easy. They was willing to break everything down in a manner that was easy to understand. They was willing to break everything down in a manner that was easy to understand. More

by mtjonesjr Verified Customer Verified Customer

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by EDWINCOREA11 Verified Customer Verified Customer

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This rating is for service department only, every time take my car for service either a part is missing or a tire is flattered. I am totally exhausted of such service. take my car for service either a part is missing or a tire is flattered. I am totally exhausted of such service. More

by Parvez Kakar Verified Customer Verified Customer

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One front wheel bearing $900. Waaaaay over priced. I did both for $140 and a six pack. Waaaaay over priced. I did both for $140 and a six pack. More

by welwolf3 Verified Customer Verified Customer

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My salesman Shakeeb Akbarza was awesome and very helpful and honest. My overall experience was really good. I appreciated all that was involved when I bought my new car. Thanks Bomnin and honest. My overall experience was really good. I appreciated all that was involved when I bought my new car. Thanks Bomnin More

by farchie770@gmail.com Verified Customer Verified Customer

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