Naveed Huda | Page 2

Poor customer service I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Tec I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Technician attended the vehicle at 10:10. Within 30 minutes, he completed break service including seasonal tire change. Surpise! When I asked two customer service representative, both told that it will take min. 1 hour to do the job. When I told that how the technician finished in 30 minutes. From 10:40 to 10:50, changed the engine oil. Waited until 11:30 however no alignment work started Hence I asked CS to cancel the alignment work. The response was that the technician has almost 50 job vehicles every day and that is the reason he completed faster. In my opinion, technician didn't complete the job due diligently. As per Toyota schedule service, all fluids must be top up. Except engine oil, no other fluid was added by Toyota service centre. I decided right away not to perform an alignment with your dealership because of poor workmanship and customer service. I will not perform any further job at your dealership for my two Toyota vehicles. More

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