I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 2 mos
Industry Experience
32 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,060 Reviews
Write a Review1060 Reviews of Mona Crooks
December 10, 2013
Mona Crooks was absolutely wonderful! I got my appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no problem at all. She was kind, courteous and extremely efficient. My vehicle was fixed that day, and she got right back to me and let me know I could pick up my car at my convenience. She asked if I would like the car washed as a complimentary service, which it needed terribly! I felt as if she truly cared about providing exemplary customer service. I will always ask to speak with Mona when scheduling a service appointment from now on! - Amie Ross Hudson Heating Company More
November 18, 2013
I was having "issues" with my brakes, another nationwide chain was unable to diagnose the problem. Took my Explorer to Klaben, which I should have done in the first place, and the problem was dis nationwide chain was unable to diagnose the problem. Took my Explorer to Klaben, which I should have done in the first place, and the problem was discovered and fixed! Have dealt with Klaben and Mona Crooks in the past, and have always been very happy with the care and service. I am never advised to purchase and/or fix things that are not necessary. Everyone is friendly and helpful at Klaben. My husband and I purchased a vehicle earlier this year from Klaben, and when another vehicle is needed we will definitely buy from Klaben again. Also, I will never make the mistake again of going elsewhere for service. Klaben does things right, and if there is ever a problem, they make it right. Thank you! More
November 15, 2013
Family friendly environment. Everyone is nice and cares for their customers. Best deals, and no games for gimmicks. Amazing teams of people, and they all work together to get things done fast and efficient for their customers. Best deals, and no games for gimmicks. Amazing teams of people, and they all work together to get things done fast and efficiently. Would recommend Klaben to everyone who is looking for an awesome car buying experience. More
Other Employees Tagged: Mike Cooney
October 09, 2013
I take my company's Ford fleet vehicles here on a regular basis. I have worked mostly with Joe French (and sometimes Mona Crooks) over the last five years. They are friendly, know Ford's product li regular basis. I have worked mostly with Joe French (and sometimes Mona Crooks) over the last five years. They are friendly, know Ford's product line exceedingly well, and always help us save money on the bottom line. In fact, I have never had a lapse in service when dealing with Mr. French and Ms. Crooks. I highly recommend them when you need to take your vehicle in for service. More
Other Employees Tagged: Joe French
September 07, 2013
Mona was my service rep, and she did a great job explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt sh explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt she and Klaben Service treated me fairly throughout the process. The shuttle service was also very helpful, and the drivers (Billy and Randy) were very nice and professional. I would highly recommend visiting Mona and the rest of the Klaben team if need your vehicle serviced. More
August 28, 2013
From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of my needs and is very helpful to both myself and my wife. She schedules me at my convenience and the work is completed within a reasonable time and done correctly. More
August 20, 2013
Klaben ford is an excellent dealership. I have had many good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work is done correctly. Mona always has the work on my escape finished in a reasonable amount of time. I would recommend Klaben Ford and there service department to anyone. Loel McKee More
August 15, 2013
Took my F-150 4x4 in for 37,500 servicing and to replace my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money my tire pressure sensor monitor. Mona Crooks my friendly service writer not only made sure the work was done correctly but saved me a bunch of money as well. Can't beat that!! More