"Poor customer service and poor technical capability"
Had my Jeep Cherokee Trailhawk in SIX times between Sept 2018 and April 2019 to fix a leak issue. Every time it rains the front carpets are soaked. This is a warranty issue and did not cost me and I understand it can be a difficult problem to diagnose...however:
- they sent me home several times with wet carpets they failed to dry properly
- the carpets developed black mold which I drove with until it was discovered
- they cleaned and detailed it once
- left me with an empty gas tank after they presumably ran the engine to try and dry it out (temperature settings were set to the max)
- got it back this week and after inspecting under the carpets, found duct tape they used to hold together the sound proofing that had been hacked apart.
Is it fixed?...stay tuned until the next rain storm.
"Service on my truck "
- Swt 785
I had some center caps which I purchased and wished to have them installed. The service department was very busy but they managed to fit me in and the service was completely done in less than hour. I feel they were very accommodating to me as I had no appointment for the service. Their friendly and professional conduct must be acknowledged and I truly appreciate their efforts during this visit and prior visits . Always professional and and very helpful great job Bruce Carrie you truly care about your customers. I highly recommend London city Chrysler to anyone needing service on their vehicle 👍
"Mitchell in service department"
- Steve Kincaid
Mitch! What else can I say? I had my Jeep Wrangler at your dealership twice in less than one year for two separate problems. I believe Mitch went above and beyond both times as my warranty was just slightly over the warranty limit. Mitch was able to have both problems " good willed " thanks so much Mitch ! Not only would I recommend your dealership, I would encourage everyone to speak with Mitch.
"Awesome people¡ Amazing service¡"
I'm very happy because I received a great service and, all people there are awesome.
Good attention, very fast service and, very good deals.
Thank you guys, you are incredible team.
Thanks Sean, Mandy, Kimberly, Mitchell and, all team from this dealership...
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