Mike Waddle | Page 29

Jerry and Mike corrected a problem that came up from the initial service. I have been a service customer for over 20 years and the result was what I have come to expect from AH Ford. Thanks. initial service. I have been a service customer for over 20 years and the result was what I have come to expect from AH Ford. Thanks. More

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Ford was very helpful when I mentioned that my husband had an early appointment and I needed to leave asap. They went above and beyond to make that possible. had an early appointment and I needed to leave asap. They went above and beyond to make that possible. More

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Great service as alway with a friendly environment. Arlington heights ford staff always eager ti help their customers! Arlington heights ford staff always eager ti help their customers! More

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great family busines respect all customers dissent prices always on the top, plenty of car offers never let you down always on the top, plenty of car offers never let you down More

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Fast and easy, everyone was polite and answered any questions I had, I will definitely come back questions I had, I will definitely come back More

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Great customer service by Mike. The way he handled the non-mask-wearing customer was brilliant. Thanks. non-mask-wearing customer was brilliant. Thanks. More

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Really fast service ! Great people working here ! Awesome experience , Thank you Mike Waddle and Arlington heights ford team ! experience , Thank you Mike Waddle and Arlington heights ford team ! More

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Jesus Sanchez has been our salesman at Ford for our last three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! More

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Outstanding service with the friendliest staff in the universe! Very knowledgeable and courteous highly recommend service dealership universe! Very knowledgeable and courteous highly recommend service dealership More

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My daughter-in-law brought her Ford Focus in for a simple oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the re oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the receipt, that included $313.95 in labor for: 1) Oil and filter change, 2) check brakes, 3) fill all fluids, 4) change coolant service (see below), 5) change air filter. As part of that visit, she asked them to check the brakes … which lead to the 90k mile maintenance. She was told and received a printout that the front/rear brakes, brake lines, and calipers were great - good for at least 12k more miles. 4 weeks later, while she is driving home from a funeral in Peoria - the rotors and pads on the brakes were gone. Buyer beware. Mike Waddle, Service Advisor, cannot be trusted. He took advantage of my daughter-in-law and we will never return to Arlington Heights Ford. There was no way they did an inspection worth $580. It was not only the brake issue, but our new mechanic checked the coolant system and antifreeze levels and said neither were filled or touched in the last 6-9 months. When she began asking question, all of sudden Mike Waddle had urgent phone calls to take. After 40 minutes later she left with the promise of a return call that never came. Buyer beware. Consider other options. Name of customer: Tori Basham More

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