Mike Waddle
Mike Waddle at Arlington Heights Ford
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Mike Waddle | Page 2

Service Writer

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
428 Reviews
4.9

428 Reviews

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428 Reviews of Mike Waddle

February 21, 2024

Dealership Rating
Employee Rating

I pass 3 Ford dealers to get to AHF because of their excellent customer service! More

by Sdgt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

Arlington Heights Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

February 20, 2024

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Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! More

by Jackie G
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 23, 2024

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

February 19, 2024

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Good fast and friendly service. I was given a ride to work after I found out that my car needed more work than expected. Saved me $ otherwise I would have had to take an Uber. Car More

by jackgrott
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 22, 2024

Arlington Heights Ford responded

We are glad to hear you enjoyed your recent visit to our service department. At Arlington Heights Ford we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Arlington Heights Ford Team

February 09, 2024

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Employee Rating

Mike and Jerry were very helpful in getting my service completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was re More

by jkunst4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Feb 13, 2024

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

February 09, 2024

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It was a pleasure to work with you. I definitely enjoyed the experience. Thanks again. More

by M.pirita
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

Feb 14, 2024

Arlington Heights Ford responded

Thank you for taking the time to share with us! The goal of the Arlington Heights Ford team is to ensure an enjoyable experience for each of our customers. Please remember that we're always here to assist you with any future auto needs! Sincerely, The Arlington Heights Ford Team

February 02, 2024

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We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
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Recommend Dealer
Yes
Feb 02, 2024

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

January 31, 2024

Dealership Rating
Employee Rating

I need to bring my 2019 Ford Edge in for an oil change. I scheduled "The Works" service package. Mike helped make the process seamless and a pleasant experience. More

by 2019 Ford Edge Titanium
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 05, 2024

Arlington Heights Ford responded

Thanks for your outstanding review! I'm very happy to hear that Mike was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

January 18, 2024

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Employee Rating

We had another great service experience at Arlington Heights Ford. Victor and Mike made sure our Expedition is ready for a long road trip. We got excellent communication as to the work that was done a More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

Jan 23, 2024

Arlington Heights Ford responded

Janet, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great service experience at Arlington Heights Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Ford Team

January 13, 2024

Dealership Rating
Employee Rating

Mike was very nice and helpful. I was taken care of promptly and was on my way. Everyone in the dealership asked if I was being helped and everybody was extremely kind!! More

by michael.bucaro
Purchase Time
Recommend Dealer
Yes
Jan 17, 2024

Arlington Heights Ford responded

Thanks for your outstanding review, Michael! We're very happy to hear that Mike was very nice and helpful to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

January 12, 2024

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Employee Rating

I was very happy with the service department on my recall trip. Michael was very good and took care of the car in less than 3 hours. More

by jmz331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Arlington Heights Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Arlington Heights Ford Team

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