Mike Mumma | Page 3

Erik, the salesperson was very helpful, courteous and not pushy. He answered our questions, offered appropriate suggestions and shared his product knowledge with in assisting us making our decisions. He was pushy. He answered our questions, offered appropriate suggestions and shared his product knowledge with in assisting us making our decisions. He was quick to followup on any questions we had leaving the dealership. Delivery was smooth and easy. Erik followed quickly to any questions we had after the delivery. He explained how the service area worked and made us aware of who our service representative would be. Overall, this was a stress free experience. More

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Never thought I'd ever own a Ford, but glad that I do now! Especially with the help from Jason the GM, Jon the sales manager, Mike, and Logan for helping me out finding the perfect work/family mobile! I now! Especially with the help from Jason the GM, Jon the sales manager, Mike, and Logan for helping me out finding the perfect work/family mobile! I definitely recommend the Chapman team for any vehicle needs and service! Painless and efficient process! They will not disappoint! More

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They were amazing! Best service I have had in a very long time! I would recommend this dealership to anyone! Best service I have had in a very long time! I would recommend this dealership to anyone! More

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Scott Greiner did a great job helping me through the process of ordering my new vehicle. Unfortunately my current vehicle broke down before my new one arrived so I had to switch things up and ended up b process of ordering my new vehicle. Unfortunately my current vehicle broke down before my new one arrived so I had to switch things up and ended up buying a new vehicle off the lot. Scott helped me through it all!! Thank you so much! More

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I really enjoyed buying a car from this dealership! John Hatzis is a great seller! Everything was done quickly and neatly! John Hatzis is a great seller! Everything was done quickly and neatly! More

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This was my first time working with Chapman Ford of Lancaster and my experience was top notch! Dashawn Martinez was a pleasure to work with. I am very transparent and upfront with my needs in the searc Lancaster and my experience was top notch! Dashawn Martinez was a pleasure to work with. I am very transparent and upfront with my needs in the search for a vehicle and Dashawn was able to recognize my needs and worked with me every step of the way. I live an hour away from this dealership and plan to continue to do business with them because the hour drive is worth the experience to me. Dashawn never made me feel pressured about anything and was very accommodating. Also I think the Finance Manager Mike Mumma deserves a shout out as well. Typically I dislike dealing with Finance Managers because of the overselling and pressure felt when completing the deal but Mike Mumma was also a pleasure to work with. He was personable and friendly, which made the final experience perfect. There was no pressure from him. He and Dashawn ensured that they had everything needed so that I could sign all of the paperwork as quickly as possible. I appreciate them and this dealership for making the numbers work for me to ride out in my 2019 Ford Edge. I highly recommend Chapman Ford of Lancaster if you are in the process of purchasing a vehicle. More

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I recently purchased a Ford Ranger from Chapman of Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. Lancaster and I am so happy I chose this dealership. Dashawn was phenomenal to work with, going above and beyond my expectations. More

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We keep coming back to Chapman because of Mike Mumma. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. He treats us like we are his only customer…he directed us to Erik and he couldn’t have been more helpful…we were very happy with him as well. More

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I just recently bought a 2018 Ford F-150 and found Lino very attentive to what I was looking for. very attentive to what I was looking for. More

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1 year 10 months and 17 days after my initial reservation, I took ownership of my 2022 2 Door Badlands Sasquatch! (At no fault to the dealership) Chapman Ford of Lancaster (PA) and Scott Grein reservation, I took ownership of my 2022 2 Door Badlands Sasquatch! (At no fault to the dealership) Chapman Ford of Lancaster (PA) and Scott Greiner have been amazing to work with and I respect the whole team there. They really care about building customer relationships and not just getting another sale out the door. Every step of the process was handled with care and attention, they earned a customer for life. If you're in the area looking for a vehicle stop by and give them a chance at your business. More

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