Mike "MJ" Juarez | Page 2

The dealerships location is finally back to being completely open. The renovating looks really good and on top of that the employees are amazing! They are always sweet and outgoing. completely open. The renovating looks really good and on top of that the employees are amazing! They are always sweet and outgoing. More

by cheyenneemail Verified Customer Verified Customer

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Brennan was friendly and respectful and made every effort to help us achieve our goal of purchasing a new Hyundai. He made sure we we were taken care of and that the vehicle was ready to take home at the end to help us achieve our goal of purchasing a new Hyundai. He made sure we we were taken care of and that the vehicle was ready to take home at the end of the day. The staff we worked with answered all of our questions and made the whole process much better than any other car buying experience we've had. More

by gillessv Verified Customer Verified Customer

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Ryan was outstanding. We were interested in a used car that we saw on line. He quickly responded to our inquiry and actually sent us some additional photos of the car and We were interested in a used car that we saw on line. He quickly responded to our inquiry and actually sent us some additional photos of the car and gave us some background info on it. He also sent us the "out of the door price" and arranged for it to be held until we could get to the dealership the following day. When we got there everything was lined up and Richard took care of the payment side which went really smoothly. Can't ask for more. Great job guys! Thanks so much! More

by rob@beachkarma.com Verified Customer Verified Customer

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The whole team was amazing, courteous, helpful and willing to deliver an outstanding customer service. Thank you all!! willing to deliver an outstanding customer service. Thank you all!! More

by etevez Verified Customer Verified Customer

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Very positive experience due to the team's friendliness, thoroughness and willingness to work with my budget. thoroughness and willingness to work with my budget. More

by c.huguet Verified Customer Verified Customer

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Great service great attitude and was very patient will come back here again South Bay Hyundai come back here again South Bay Hyundai More

by dgillous23 Verified Customer Verified Customer

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The staff was tremendous. Everything from vehicle recommendations to test drive to paperwork was handled smoothly and efficiently. In particular, Marcus Robinson was outs Everything from vehicle recommendations to test drive to paperwork was handled smoothly and efficiently. In particular, Marcus Robinson was outstanding throughout, including next day follow-up. M.J. in Management and Dane M. in finance were outstanding as well. I couldn't be happier with the process, and so far the vehicle is great! More

by kms.analytics Verified Customer Verified Customer

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The service was just excellent, everyone was so friendly, they knew what to do, and told us how long it would take to do what they had to do. I am very happy and satisfy with their services. they knew what to do, and told us how long it would take to do what they had to do. I am very happy and satisfy with their services. More

by bclark9167@att.net Betty Clark Verified Customer Verified Customer

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I purchased a new Ioniq 5 at South Bay Hyundai, and I had a very positive overall experience. Brennan was very patient and helpful throughout, and provided useful tips and information on how to operate some a very positive overall experience. Brennan was very patient and helpful throughout, and provided useful tips and information on how to operate some of the nifty EV features (it is a little intimidating to drive a full-electric vehicle for the first time!). He was professional and an all-around nice guy! Dane helped me through all of the finance paperwork, and because he was funny and engaging, he made the process less overwhelming. I would definitely recommend this dealership to anyone looking to buy a new (or used) Hyundai! More

by couroux Verified Customer Verified Customer

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If I could give more than 5 stars I would! !! I seriously had the BEST EXPERIENCE at SouthBay Hyundai purchasing my used Toyota Highlander. I found this car while browsing online 3 nights ago a !! I seriously had the BEST EXPERIENCE at SouthBay Hyundai purchasing my used Toyota Highlander. I found this car while browsing online 3 nights ago and instantly jumped on trying to contact the dealership right away. I filled out information on the website in the middle of the night and before the dealership hours were even listed as open, someone was already calling me to gather more information. Within about 20 minutes after that MJ, one of the sales managers emailed me regarding the car. He let me know that buying the car would be essentially "first come first serve". I panicked inside because this dealership is in Torrance, CA and I live all the way down in San Diego, CA-a 2 hour drive and I was scheduled to work a 12 hour Noc shift that evening. I was told the car was in detailing and that there were a lot of people interested in it. Can I just say I went with my total gut instinct when I told MJ that I wanted to do whatever it took to purchase the car! The car hadn't even finished being detailed and the pictures weren't even uploaded on the website yet. I took a leap of faith and told MJ "if the car is anything like the description listed on the website, I WANT IT! Let's do this". He let me know that Ali, his finance guy was going to try to work his magic... Well, let me tell you that's exactly what he did! He worked his magic getting me pre-approved, I was able to give my down payment through a credit card authorization form and BAM! The car was reserved for me! We drove 2 hours up from San Diego with 3 kids... arrived to SouthBay Hyundai and was greeted instantly. So many smiles around the room. I asked if MJ was available and didn't have to wait more than a second. MJ was so warm and friendly! They offered my kids little bottles of water, offered my fiancé coffee, let us know where the restrooms were, and showed us where we could take a seat while they pulled the vehicle up. Can I just say it was BETTER THAN I COULD HAVE EVER EXPECTED??!! The car was immaculate and more impressive than the details on the website. I fell in love and that was it! Xavier took me on a test drive with kids in tow. Such a great guy! I was in shock and disbelief that everything had worked out like this and that the car was better than I was hoping for. Back to the dealership to purchase my car. Ali ran the final hard credit check and we filled out the paperwork in record time! Everything was straight forward and so smooth. Some way, some how he actually worked more magic and was able to drop my car payment by almost $30/month. While I was waiting for the temporary license plates to be put on, Steven, another manager, came up to me and told me he was really happy and excited for me and that everyone in the office worked to make this happen. (I totally believe it!). He stated that soooooo many people were interested in the car but they were so happy that they were able to make it happen for us! They even filled my gas tank for my drive back down to San Diego. To tell you this was an incredible experience is just an understatement. I was completely blown away the entire time at the hospitality and customer service I received. The whole process took just over an hour because we had completed a good deal of the leg work before I even showed up to the dealership. I have never had such an easy and smooth transaction before in all of my life.! I highly HIGHLY recommend this dealership and the quality of employees and vehicles they retain. THANK YOU MJ, THANK YOU ALI, THANK YOU XAVIER, and THANK YOU STEVEN! And anyone else who made this happen for me. I appreciate you all! More

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