" Stress free experience "
Thanks Mark Thompson and the Belleville Dodge team for making it easy for me trading my older truck in for a new one.. The service dept. is top notch great people and hassle free. Highly recommended Belleville Dodge for service and buying of a new/used vehicle. Thanks everyone.
Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and efficient! Great experience!
"New ram purchase "
I can say it is definitely worth the drive to belleville. Great people to deal with while researching and eventually purchasing my ram truck. Scott Manley never stopped working when is came to all the information I requested regarding the ram, pricing and my trade leading up to the eventual sale. Thank you and your team for the efforts you all put towards my purchase!
"Professional Team, Quality Vehicles, Excellent Service"
Purchased my last two vehicles at Ralph Neale's Belleville Dodge. Sales team listened carefully to my needs, provided helpful information and made the purchasing process straightforward. My vehicles have been serviced at the dealership for over 20 years. Becky and the Service Team are knowledgable, offer immediate assistance, and effectively address the regular maintenance of my vehicle and any concerns. Shuttle Service is very accommodating to meet my work and personal needs. The atmosphere is friendly, professional and service orientated. Definitely recommend this dealership!
"Cost way more than it was suppose to!"
They had a Black Friday sale, where you can pre purchase an oil change for the months on January and February, so we went to the service desk and prepaid for our service. When I went to get my oil changed everyone was confused that we had purchased the pre paid oil change, so I explained the sale they had, and they just kinda agreed to it, and I asked if they could swap from conventional to synthetic oil and I would pay the difference (maybe 3-4 dollars a liter extra) Keeping in mind I already paid for the whole oil change in November.
When I go to pay, they at first wanted nearly 70 dollars extra! Our car takes just a tad over 5 liters of oil, so I thought that 13 dollars extra per liter was insane!! They did some recalculating and still wanted near 60 dollars plus what I had paid originally. So in total, my "Black Friday Sale" deal turned out to cost me the same as a regular synthetic oil change.... Misleading marketing. Probably wont go to again.
My vehicle service requirement was efficiently handled by Mike,all points explained and visit was in a timely fashion.Was explained well.Additional info if required was supplied.
Other Employees Tagged:
, Mike Kelly,Dave Steele
"I enjoy the staff they are awesome "
However I do have a complaint. Every time there is a special on and a free gift is received I never get it because they have none left or don’t have the item that fits my Jeep! Didn’t receive the gift last fall or this spring! It was the window wipers as they didn’t have any to fit my Jeep
"Condescending and Ineffective"
We have purchased 8 cars from this dealership. We LOVE the dealership, the money-people. The service department is ridiculous. We have a car with a light that keeps coming on. It has been to the shop 16 times. Every time it comes back to us, the light is back on within one or two days. When dealing with the head tech, I felt like banging my head against the wall would be more effective. We are now dealing with Chrysler Canada. Even worse, during all our visits, which accomplished nothing, we were never given a loaner. Instead, we were offered a ride to the mall (really???) or told to sit and wait in their lounge area -- for eight hours! This will be our last car purchased from this dealership, unfortunately. We are buying a Ford next and hoping for better service.
"Unexpectedly Pleasant Service"
I recently purchased a used Jeep from Burlington. A month in I noticed that my low beam on my marker light / turn signal was not working. After removing the socket and replacing the bulb I was unable to line the socket back up to secure it to the light assembly. Feeling a bit like an idiot I drove the 3 minutes down to Belleville Dodge and went into the service department asking if they could give me a hand. Mike Kelly happily said yes and went to work on it (he struggled a bit to line it up as well so I felt 100 times better). Once completed we checked the lights and then he smiled and said have a good day. I happily drove home. On my way home the warning light came on for my turn signal. Figuring that okay maybe something more serious is wrong I called Belleville Dodge and asked to make an appointment. The lady on the service desk told me to not worry about an appointment and that if I was in town still to just come back. When I got back they quickly went to work taking apart all the connections, checking the wires and cleaning everything. They did this for both headlights and then we checked, double checked and triple checked all the lights. They also checked my VIN to see if there were any recalls on the Jeep as it was new to me (there were none). When I went to the counter to pay I was instead apologized to for having to come back in (I came with a simply problem and they did me a big favour, I needed no apology) and was told once again to have a good day. I have never used Belleville Dodge before but going forward this is where my Jeep will be going. Thank You!
"first oil change"
showed up for my booked appointment, they took me in early and had it finished in a timely manner. will be back for my next service.