Mike Hughes | Page 9

Very poor customer service He actually tried to have me arrested for complaining about the service i recieved on a Jeep GC I purchased new from Ferman. He also claimed to be th He actually tried to have me arrested for complaining about the service i recieved on a Jeep GC I purchased new from Ferman. He also claimed to be the owner. He'll say it's my fault but I wasn't arrested or charged with anything, the police thanked me. He just didn't like me and thought he had a way to show power over me so he took it. Jeep corporate has apologized for him and have paid for the repair at another service center. I am still waiting for an apology from Ferman. More

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Awesome group of people from the top down at Ferman New Port Richey. Great experience. The staff hands down care about their customers and their experience. group of people from the top down at Ferman New Port Richey. Great experience. The staff hands down care about their customers and their experience. More

by pjbingsr Verified Customer Verified Customer

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Always the BEST! Mike and Jason are always fantastic to work with, easy to understand, very responsive, and the quality of the service is always spot on. Thank you Mik Mike and Jason are always fantastic to work with, easy to understand, very responsive, and the quality of the service is always spot on. Thank you Mike, Jason, and Ferman NPR. More

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Terrible Dealership I purchased this Jeep Renegade from this dealership in December of 2017. 6 months after owning it it began jolting when switching gears. I brought i I purchased this Jeep Renegade from this dealership in December of 2017. 6 months after owning it it began jolting when switching gears. I brought it back to the dealership and dealt with Becky who is one of the worst people to talk to. I explained my issues and they dismissed them saying the could not duplicate the problem. Their approach is and always has been very condescending as they try and make you feel like you are stupid and don't know what your are talking about. They could absolutely care less about fixing your issues on a 6 month old vehicle. I then began taking the car to the Fitzgerald dealership in Clearwater that is better but not by much. All they would do is software upgrades but at least acknowledged the problems rather than dismissing them like these terrible employees. May of 2019 I was actually left stranded in a parking lot in Port Richey FL. The car turned on but the trunk wouldn't open, the car would not go in gear, the windshield wipers did not work, the windows, locks, radio all did not work. The car would not even turn off. It actually had to be flat bed towed while it was still running. I had it towed (see picture) to the Ferman dealership because it was it was nearest and was where I bought the car. Service advisor Becky and her awful condescending nature showed no sympathy for the situation and told me (at 3pm) that it was "too close" to 5pm so they wouldn't look at it today. She told me to leave and that I was responsible for finding my own way home. When I asked for a loaner car they told me no, they don't do that for customers. I asked for the manager and got an even bigger jerk Mike Hughes who again said he doesn't give loaners out. I guess the $30,000 i spent on this renegade wasn't enough. Becky called the next day and said the shifter came unplugged. I told her they were full of it as that would not cause all of those issues to happen but again told me I didn't know what I was talking about and the car was fine. Well it wasn't. It was worse and I took it to Fitzgerald where they said in 5 minutes they determined a shift module was going bad causing the transmission to fail. I explained what Ferman did/said and they told me they just unplugged the shifter to clear the codes and plugged it back in. Bill, the service advisor at Fitzgerald states he deals with customers coming in all the time that Ferman blows off. This dealership should be shut down. They willingly handed me the keys to a car they knew was broken. They have absolutely no integrity at all. Friends in the Port Richey and surrounding area I beg you to stay away from this dealership at all costs. Your loyalty means nothing to them, your hard earned money you spend on brand new vehicles means nothing to them. Mike, Becky and everyone at that dealership should not have a job and should never be in the customer service industry. The financial stress they have put on me and my family by not taking care of their customers and sending them away with a broken car they knew was broken and made the conscious choice not to fix has led us to purchase another brand of vehicle. FCA, LLC / Mike Manley, you need to shut these people down as soon as possible before their negligence kills a family. More

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Vibration in my truck since a recall had been performed. I have a vibration in my truck at speeds mainly at 55 MPH and above. This has happened after a recall for a steering problem was performed. I have tr I have a vibration in my truck at speeds mainly at 55 MPH and above. This has happened after a recall for a steering problem was performed. I have tried to see if I can drive one the trucks on their lot, to compare the vibration, and was advised by Mike the service manager. That all the trucks are different from the one I have, So it couldn't be done???????? That seems very strange to me I was contacted by a lady from higher up?, unfortunately, I did not get her name, that she was going to contact someone from Corporate. I haven't heard anything from anybody. I'm in the market for a new Hellcat Challenger, you can be assured, I will go to a different dealer then Ferman for that. This person MIke needs to learn how to deal with customers the proper way. If I treaded my customers like this, I would be out of business by now. More

by herb4heck Verified Customer Verified Customer

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Excessive delay in obtaining parts I brought my 2011 Jeep Grand Cherokee into the dealership where it was purchased for repairs on the nonfunctioning Climate Control system. After tro I brought my 2011 Jeep Grand Cherokee into the dealership where it was purchased for repairs on the nonfunctioning Climate Control system. After troubleshooting the system and adding Freon, the system still refused to function properly. The systems "Blend Doors" seemed to be stuck in the full hot position. I was informed that it would take about one week for the part(s) to arrive. It has now been about a week and a half and no word from the Service Department. I find it hard to believe that FCA doesn't maintain a supply of the most failure prone parts at major distribution points through out the country. More

by RMOORE16 Verified Customer Verified Customer

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Great service experience I went to Dodge just to look for a possibility to get our of a car and into a truck for work, as I looked around, spoke with salesman Dennis. He was v I went to Dodge just to look for a possibility to get our of a car and into a truck for work, as I looked around, spoke with salesman Dennis. He was very professional. I told him the position I'm in currently with vehicle and told him a budget of what I can do. Dennis and his team did more a great job working within the parameters of my budget (after financing) and couldn't be happier with my new RAM 1500. More

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Great service Very happy with service and repairs. Great experience, staff has a excellent knowledge of jeeps and it shows. Will definitely be back for any service Very happy with service and repairs. Great experience, staff has a excellent knowledge of jeeps and it shows. Will definitely be back for any service needs. More

by CCH317 Verified Customer Verified Customer

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A wonderful and happy experience !❤️ Ferman is the best And has always made me happy. I have always been treated very well and the work on my car has been just great. Becky is my servic Ferman is the best And has always made me happy. I have always been treated very well and the work on my car has been just great. Becky is my service advisor and has always made sure that everything is spot on perfect!!!👍 Thank you so much!😃 Doug Dawson More

by THE_DOUG822 Verified Customer Verified Customer

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Jeep Wrangler Purchase I had a great experience at the dealership while purchasing my new Wrangler. The sales, service, and management teams worked together to provide an un I had a great experience at the dealership while purchasing my new Wrangler. The sales, service, and management teams worked together to provide an unbelievable vehicle. More

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