"Recommended service wrecked transmission"
My daughter took her 2008 Pontiac wave in for recommended transmission service. At the time they said everything looked great they found no metal fillings or debris in transmission oil. She took the car and a couple of weeks of driving she noticed a noise developing in the transmission when in 1st gear. She took it to another shop close to her home and they told her that it sounded like a transmission bearing was starting to fail. They advised her to take it back to where she had the service done. They was never a noise in this transmission until they did the service. She asked around and a few mechanics told her that either they did not put enough trans fluid in the vehicle or the wrong fluid was used.
She returned to Davis and they said she needed a new transmission. I called them complaining to the service manager and he took no responsibility at all for what was done. I explained to him what other technicians said about the fluid and the service manager brushed it off and said it's our tough luck. They wanted 5000$ FOR A NEW transmission and 3500 for a used he said he would offer 10% discount what a slap in the face considering likely they caused the failure due to poor workmanship. The manager did not care to come to any kind of agreement to resolve this problem. He cared nothing for trying to make the customer happy.
We took the vehicle to another shop found a used transmission and they installed it for under 900$. That's a huge difference in price for what they wanted.
They caused a lot of anxiety and a anguish for my daughter. The manager seemed to have no mechanical knowledge at all and had no clue.
Because they never noticed any problems with the transmission when they did the service I feel that Davis needs to take responsibility for the workmanship. I'm not being unreasonable and feel they should pay for at least half of the repairs I had to get done properly somewhere else.
I feel this dealership service manager only cares about customers if all is good but the minute there is a problem he no longer cares about the customer and as he said his dealership never does anything wrong. Very poor dealership to deal with when there is a problem
"2018 GMC Sierra"
What started as an experience turned into a great experience. Great new truck and accessories. Thank you to all staff at Davis. I would recommend Davis Chevrolet.
"Great Service. Values Our Business!"
Have had some engine related problems with our 2010 GMC Terrain for awhile now. Contacted Glen who put me in touch with Mike Heddema. Too long a story to write down for the background, but they both grabbed the bull by the horns, and made sure we were taken care of. My wife has her baby (vehicle) back, and it is running like new again.
When we are looking for a new vehicle, we will be sure to give them a shot at our business. We will also continue to service it there as well.
Thanks Glen, Mike and Davis team!
"Mostly Positive Sales Experience, Follow Up Not So Much"
I sent in an email inquiry and Dwight replied back quickly and when I requested a quote I was sent one quickly without any fuss which has been difficult to get from other dealerships for some reason. We exchanged a few more emails that morning and met in the evening a bit before closing. Dwight, Mike, Moe and Rob all treated me well, tried to make sure that I did not feel pressured and when I caused them to stay late on two different evenings they were still very positive and supportive. It was interesting to hear that the sales people are not paid just by commission and they were very supportive of each other.
I have finally found a dealership that I feel good about and that I do recommend checking out. One dealership in Calgary, when listening to the way certain salesman talked I felt uncomfortable and I had a sense of they tend to manipulate people if they can. It was worth the drive from Calgary and I ended up purchasing my car within that two day period.
I also appreciate the help with getting my registration sorted out for the new vehicle without me having to go to a registry office, pretty cool. Thanks guys, I wish you the best.
*** Update*** The not so good
Sorry, I meant to update my review much sooner. I had to put a deposit down in order to get the car and was told at that time it was completely refundable. I had forgotten to ask for it back when I picked up the car and a few days later called to arrange to pick it up. Rob in finance told me that it didn't show on my file that any money was owing to me and asked me to bring proof that I paid it in order to get the refund. The wording was something along the lines of "I remember you making the payment but the people in accounting would certainly have told me if I had made a mistake or if there was money owing, that they're very on top of that sort of thing". It was only a few days and I have to prove it, ok, not feeling respected now but fine, I have the receipt. When I arrived Rob greeted me quickly handing me a cheque, apologizing. I also mentioned this to Mike (supervisor) who also apologized and said that this should never have happened.
I just had my oil changed, which reminds me of what Dwight told me during our test drive. He said that they recommend getting the oil changed before the onboard oil life monitoring system gets really low, so at about 30% oil life left. I read the manual later and it states to change the oil when the oil life monitoring system tells me to. One of my pet peeves dealing with Sunridge Nissan in the past was they often tried to push to have maintenance done early just to make more money off of me. I had asked a fellow at GSL chev and he said at around 20%. The service advisor at CMP agreed with the manual, wait until the onboard computer tells you to do so.
Just before I drove the car home for the first time Dwight in sales pointed out that the glove compartment lid hung down on one side, lower than the other. He had a woman come out to look at it and she said she would order a new one. A few months went by and I didn't hear from Davis so I called and was told that they had one that came in quite some time ago but it looks like it was used for a different customer. "You mean the part ordered for me was given to someone else?" - Just a minute let me check. A different person then tells me that they do have the part so we book an appointment for me to come over from Calgary. When I'm there the service advisor tells me that he's not sure if they have the part but he'll check and after waiting for 30 minutes I'm told they do not have it but will order it in for me. I'm feeling even more disrespected, if there was any doubt if the part was in then PHYSICALLY VERIFY IT IS THERE BEFORE TELLING SOMEONE TO COME OVER FROM CALGARY. Seriously, wouldn't that be common sense. I've worked in parts warehouses and retail sales and it's what I would have done. I left not saying too much and then called the service advisor letting him know that he can have the order cancelled and that I am not going to deal with Davis any longer. He said that he understood, apologized and wished me well. Perhaps a month later I get a call that the part is in and I can come get the car serviced. I chose not to reply. Now at least a month or more later I receive the same call today. The woman was very very nice and apologized a few times as I told her that I will never deal with Davis again. And I certainly won't be referring anyone to them any longer. Overall, things happen which is what I attribute to this. It's not a bad dealership from what I can tell but the lack of attention to detail and mistakes that waste my time and gas only earn them a C rating in my books. I don't know if they tell everyone to get their oil changed sooner (much sooner) than it needs to be or if it was just one salesman but that really should be addressed internally on their end. Like most dealerships, great presales attention but things kinda fell apart after that. The frustating thing is i need to waste more time with a different dealership to address what they could not get right the first time, fixing the glovebox.
Other Employees Tagged:
, Dwight Roy
"Excellent service with no pressure"
We unexpectedly found ourselves needing a new vehicle. Stryanna was very helpful and ensured we found the right car for us. Stryanna was very knowledgeable about each vehicle she showed us. Davis made the entire process stress free, explaining all our options.
Other Employees Tagged:
- Vern Tetz
Management and staff went above and beyond to help rectify a very difficult problem. I have been using the same dealership for the past 20 years and the service has always been EXCEPTIONAL 10/10.
Other Employees Tagged:
, Jeff Tetaryn, Shop Techician, immediately assessed the situation and acted accordingly and most helpful.