Mike Hana | Page 41

Great service department employees I worked in heavy duty truck leasing for 40 years and know employees make the operation a success. Metro Toyota has the best service writers and mecha I worked in heavy duty truck leasing for 40 years and know employees make the operation a success. Metro Toyota has the best service writers and mechanics I've seen in any dealership. I trust them 100%,they don't try to sell you services you don't need. More

by thomasflash Verified Customer Verified Customer

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Great Job! They take car of your car like it was their own. Neat, Clean Facility, Very Kind Workers! I would recommend them to anyone! Thank You Toyota!!! They take car of your car like it was their own. Neat, Clean Facility, Very Kind Workers! I would recommend them to anyone! Thank You Toyota!!! More

by EVRABEL Verified Customer Verified Customer

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This visit took care of my issue. I had been hearing a dronning sound when I drove my car. Made an appointment earlier and was told it was my tires. This visit the tech really looked i I had been hearing a dronning sound when I drove my car. Made an appointment earlier and was told it was my tires. This visit the tech really looked into it and found that my front right wheel bearing was in need of replacement. Fixed and drove home without the noise. I always have good service but sometimes it takes a couple of visits to solve the issue. More

by janatt_1 Verified Customer Verified Customer

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Diagnose Check Recharging System alert At time of the service appointment, the service dept efficiently processed my checking and due to the nature of the problem, arranged a short term ren At time of the service appointment, the service dept efficiently processed my checking and due to the nature of the problem, arranged a short term rental. They subsequently called me back with their resolution and also proactively replaced a failed tail light. When I returned to the dealership, I received a friendly greeting and the service agent fully explained the problem. I was surprised to have the car washed and the total cost of the service/rental was at no cost. Much thanks to Scott and the Service team. More

by JJANOWITZ Verified Customer Verified Customer

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Great Service as always Always great service at Metro - I drive an hour to get my service done and Mike Hana always is friendly and great at keeping me updated on what needs Always great service at Metro - I drive an hour to get my service done and Mike Hana always is friendly and great at keeping me updated on what needs done and how long the wait will be. Great waiting area - never any high pressure tactics...the only place I will go for as long as possible.. More

by jmvest06 Verified Customer Verified Customer

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Needed a new bezel for door controls (windows & locks) Experience was quick and fair. It was a part that needed to be ordered. Called me when the part came in and did the work for the exact price quoted. Experience was quick and fair. It was a part that needed to be ordered. Called me when the part came in and did the work for the exact price quoted. I highly recommend Metro Toyota. More

by jasonbrennan Verified Customer Verified Customer

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Great service Service is always a smooth process. As soon as you arrive someone is there to greet you. Everyone is friendly and great at explaining the work that wa Service is always a smooth process. As soon as you arrive someone is there to greet you. Everyone is friendly and great at explaining the work that was done. More

by Bev Verified Customer Verified Customer

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Good timely service but very overpriced We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridicu We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridiculous amount for the service. While standing in line I could see into an office and on a white board there were written numbers showing profit and Service Dept Goals. They clearly profited greatly from our visit. Don’t get me wrong they were quick and professional and I have peace of mind the work was done right but the prices were SKY HIGH!!! More

by ROLLA108 Verified Customer Verified Customer

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Service Department The service rep was great in explaining the problem as well as the options available. I was confident in the service advice and the repairs that were The service rep was great in explaining the problem as well as the options available. I was confident in the service advice and the repairs that were done. More

by jek81156 Verified Customer Verified Customer

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tire rotation I bring my Camry in for a tire rotation every six months as recommended. Once a year I have the oil changed. When I brought in my car last November I I bring my Camry in for a tire rotation every six months as recommended. Once a year I have the oil changed. When I brought in my car last November I had both services done. It wasn't until I was driving home that I realized that I had had the oil changed in May of 2017, but no one said anything about not needing the oil changed. This time I said to do a tire rotation and oil change but the service agent said I only needed my tires rotated because the oil had been changed six months ago. I appreciate his honesty and not doing a service job that was unnecessary. More

by GAKREPPS Verified Customer Verified Customer

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