Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 40

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

August 02, 2018

Dealership Rating
Employee Rating

Quick and professional My mainatenace took exactly 45 minutes (on the nose with what they told me). Everyone was nice, approachable and professional. The customer lounge is More

by lewis.tricia91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot

Aug 03, 2018

Victory Toyota of Brook Park responded

Thanks so much for your 5-star review! We know your time is valuable and we are delighted we could service your vehicle in a timely manner. Thanks again!

July 31, 2018

Dealership Rating
Employee Rating

Quick, Affordable, Quality Service I just started taking my 2006 Camry to Metro Toyota. My experience has been GREAT from the minute I pull the car into their service area. I'm checked More

by Camry Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier , Maggie Colan

Jul 31, 2018

Victory Toyota of Brook Park responded

WOW!!! Thanks so much for your great review of our Service Department. We know your time is valuable and are pleased we could take care of you and your Camry quickly! We're also happy to know you love our great waiting area, because we all love it.. Thanks again for being such a great customer!

July 24, 2018

Dealership Rating

thanks very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideratio More

by wdmarksod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot

Jul 24, 2018

Victory Toyota of Brook Park responded

Thank you so much for the awesome 5-star review! We appreciate all the pats on the back for our amazing Service Department team; Scott, Sarah, Maggie, Mike, Joe, Devin, Stephanie, and Dominic! Thanks again for sharing your experience with us and we're always here when you need us!

July 23, 2018

Dealership Rating
Employee Rating

But, they still have problems Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and More

by Kate Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Shillinger, Stephanie Talbot

July 19, 2018

Dealership Rating
Employee Rating

Metro Service They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they More

by Tony09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers , Jim Campo, Gary "CAP" Capper, Maggie Colan, Chris Shillinger

Jul 19, 2018

Victory Toyota of Brook Park responded

Thank you so much for your wonderful Service Department review. We appreciate the Metro love and are thankful for customers like you!! Thank you again for choosing Metro Toyota for your Sales & Service needs!

July 16, 2018

Dealership Rating
Employee Rating

Great service Very happy with the work done. I have all my service performed here. Good value for what I pay. I usually wait while service is done and the waiting r More

by JPIWINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2018

Victory Toyota of Brook Park responded

Thank you so much for your kind Service Department review! We are happy you are happy!

July 09, 2018

Dealership Rating

Great coupon deal I had stopped going to Toyota because I felt it was a little high, but with the coupon they sent, I got an oil change, tire rotation, and car wash, More

by susan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2018

Victory Toyota of Brook Park responded

Thanks so much for the feedback. We appreciate your 5-star review of our facility! Thanks again for choosing Metro Toyota!

July 09, 2018

Dealership Rating
Employee Rating

Service visit July 6, 2018 My visit of July 6th was an outstanding visit. Everyone was courteous and efficient. It was very busy at Metro that day but my service was fast. A More

by pckamuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2018

Victory Toyota of Brook Park responded

That's what we love to hear!!! We are happy we could be so quick for you on such a busy day and we appreciate your outstanding 5-star Service Department review! You're awesome!

July 06, 2018

Dealership Rating
Employee Rating

Amazing This guy is good both technically And customer service. Highly recommend this place for your service requirements as they are fast and reasonable on p More

by rathorebabar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2018

Victory Toyota of Brook Park responded

WOW! Thanks for such an "amazing" 5-star review! We are happy you had such a great experience with Mike Hana. We appreciate you taking the time to share your Service Department experience and thanks again for choosing Metro Toyota.

July 03, 2018

Dealership Rating
Employee Rating

Mileage checkup Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out More

by b29spann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2018

Victory Toyota of Brook Park responded

Thank you kindly for your 5-star Service Department review! We appreciate you sharing your experience! Thank you again for choosing Metro Toyota!

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