Mike Bilbow | Page 9

Excellent service by service department The entire staff was friendly and knowledgeable and right on time was friendly and knowledgeable and right on time More

by vanman Verified Customer Verified Customer

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The entire staff was helpful and accommodating. Jesse and Lori were patient and informative throughout my purchasing experience. Jesse and Lori were patient and informative throughout my purchasing experience. More

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Fast service, incredibly nice personnel. Every interaction I've had with Elkins has been positive. I highly recommend their dealership. Every interaction I've had with Elkins has been positive. I highly recommend their dealership. More

by Summerharvest Verified Customer Verified Customer

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15 years of great service. Always accommodating and always a good experience. It's the only dealer I take my 3 Chevrolets serviced at. Always accommodating and always a good experience. It's the only dealer I take my 3 Chevrolets serviced at. More

by Winter65 Verified Customer Verified Customer

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My 1st service appointment on-time & efficient- in & out for oil change in less than hour. for oil change in less than hour. More

by cchiaro123 Verified Customer Verified Customer

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If I could give them no stars I would. Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of th Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of the body control module. My car has now been in for service FIVE TIMES! The service department is completely dismissive and lacks any sort of quality customer service. Loaner cars are DIRTY with chewed off finger nails. I was made to bring loaner cars back because of mileage constraints (odometer can’t go over 2000 miles) because my car was there in service for 2 months!! And then the next car I got WAS OVER the mileage limit I was told was a requirement for their loaner cars. I got my car back after 2 months and the dealer didn’t even bother to give it a wash or anything. I spoke with Josh Elkins service manager and he told me to call him if I had any more issues with vehicle. I ran into an issue the next day! I called Josh and he was indifferent, he told me to call roadside assistance and that bringing me a loaner is not something they will do and his workers could come and pick me up so I didn’t have to ride with tow truck “but that’s not something they are going to want to do” were his exact words. I have never had worse customer service from a dealership EVER! My car is now in service for the FIFTH time and I was now told there are no loaner vehicles for me since they are all out to customers waiting on “extended parts” meaning that their whole fleet of loaners are with customers probably ALSO waiting MANY months for their cars to be repaired. I cannot warn you enough to STAY AWAY from this dealership. Take it from me if you care about how you are treated at a dealer or plan to take your car back for service at the dealer, go elsewhere. More

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First time Chevy owner and first time at Elkins. I was very impressed with the service. Santia Antrilli really went above and beyond! 5-Stars all around! I was very impressed with the service. Santia Antrilli really went above and beyond! 5-Stars all around! More

by knejat Verified Customer Verified Customer

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Mike my service advisor was very polite and professional. He also helped me access my chevy rewards points to help pay the bill. He also helped me access my chevy rewards points to help pay the bill. More

by mmcm7 Verified Customer Verified Customer

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Very friendly and courteous. Had my car done really fast and called when it was ready Had my car done really fast and called when it was ready More

by Deborahreynolds1956 Verified Customer Verified Customer

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Santia was fantastic! Made sure everything went as smoothly as could be. Can't say enough about how great the whole Elkins team was to work with. Thank you! Made sure everything went as smoothly as could be. Can't say enough about how great the whole Elkins team was to work with. Thank you! More

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