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Mike Asatryan
Mike Asatryan | Page 73
Director Of Fixed Operations
Van Nuys Chrysler Dodge Jeep Ram
6110 Van Nuys Boulevard
Van Nuys, CA 91401
1,355 Reviews
Dealership Experience
7 yrs, 7 mos
Industry Experience
19 yrs, 3 mos
1,355 Reviews
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1355 Reviews of Mike Asatryan
Verified Customer
January 15, 2022
Unreliable and worst customer service I have ever experienced! I had an appointment to get my car serviced and AC checked, along with my garage car opener not working. The advisor told me it would ta experienced! I had an appointment to get my car serviced and AC checked, along with my garage car opener not working. The advisor told me it would take 2 days to check my vehicle. On the third day, no one had called me to tell me what was wrong with my car. I called and after trying 3-4 times, someone picked up in the service department. They told me that my advisor would call me the next day. I did not get a call on the fourth day. I called and again it took 3-4 times to get someone on the phone, and they told me my advisor would call me back, I told them that was unacceptable. They then put the advisor on the line and told me they had fixed my AC, without calling me to see if the repairs and cost was okay. Then he proceeded to tell me that my visor needed to be fixed but that the part would come in on the 6th day. I told him it was unacceptable not having a vehicle or a call form him in 5 days. I asked if I could get my car now and the advisor told me I would have to pay the AC repair and the Diagnostic they did on my visor or I could wait one more day get it fixed and pay my 500 deductible. The advisor put me in a bind bc of the diagnostic fee would be throwing my money away. I told him I would wait. On the sixth day, the advisor told me he did not get the part and the he was 100 percent sure it would come in on the 7th day. I was frustrated because now I would be 7 days without my car. The advisor did not call me on day 7, I had to call him late in the afternoon and sure enough the part did not come in and wouldn’t be there for another 3 days. I had enough and went to pick up my vehicle and had waive the diagnostic fee. I felt like my car was held hostage and nothing was done, not to mention the AC repair that occurred without my consent! More
by Jebus2000
January 14, 2022
I have had the absolute best experience with RUSSELL WESTBROOK dealership - ON ALL LEVELS - from BOB NOURI to Mike and Eddie - - this is an OUTSTANDING DEALERSHIP - WESTBROOK dealership - ON ALL LEVELS - from BOB NOURI to Mike and Eddie - - this is an OUTSTANDING DEALERSHIP - More
by sunlionfilms
Other Employees Tagged: Armenak Galstyan , Juan Del Rio, Alex Klaumenzer, Raed Malaeb
January 13, 2022
Excellent work kept me up to date as repairs progressed. Serviced my needs faster then another local dealership could even look at my car. Thanks for the great service!! Serviced my needs faster then another local dealership could even look at my car. Thanks for the great service!! More
by jrmalin75
Other Employees Tagged: Armen
January 12, 2022
The repair appears to be satisfactory, but the hourly labor rate (240!) was the highest I’ve ever seen anywhere, dealership or not. It took them a week to get to my vehicle, and they double charged me fo labor rate (240!) was the highest I’ve ever seen anywhere, dealership or not. It took them a week to get to my vehicle, and they double charged me for coolant (the service rep promised a refund within a week). The value for the money was extraordinarily poor. More
by Jonny
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