Michael Goodman | Page 40

Great customer service made up for frustrating situation I heard a strange noise on the way to bringing in my 2015 Legacy for service. It took a while and a couple of trips to the dealership but the problem I heard a strange noise on the way to bringing in my 2015 Legacy for service. It took a while and a couple of trips to the dealership but the problem was ultimated identified and I required a warranty replacement of my transmission. While this caused frustration, Michael did a great job of updating me on progress, quickly providing me with a loaner, and being as accommodating as any one could expect. More

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Happy with service The folks here are very courteous, helpful and knowledgeable. I keep coming back because I know the service will be very good. The gentleman that he The folks here are very courteous, helpful and knowledgeable. I keep coming back because I know the service will be very good. The gentleman that helped me was particularly helpful and cheerful. More

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Great experience over multiple events I have been to this dealer mu ltipme times for service on our 2015 Outback. All service specialists have been very helpful each visit and explain thi I have been to this dealer mu ltipme times for service on our 2015 Outback. All service specialists have been very helpful each visit and explain things very well. Friendly staff also make each visit very pleasant. Mike has helped me out specifically on multiple occasions with key programming and tires. I will definitely continue to go her for work. More

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Excellent service experience with Mike Just drove my 2014 Crosstrek 2500 miles from the west coast and needed to get the 60k mile service handled. Mike got the work scheduled quickly and I Just drove my 2014 Crosstrek 2500 miles from the west coast and needed to get the 60k mile service handled. Mike got the work scheduled quickly and I was able to get in and out with no problems. We went by the book and he didn't try to "upsell" me on unnecessary maintenance. I was offered a loaner car without even having to ask for it, and that too was handled really well. A nice, low mileage 2017 forester allowed me to run errands all day while the worked on my ride. Car was done on time, and price was as quoted. I don't even live around here, and Mike treated me like I've been a lifetime customer of their shop. Nice work. More

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Exceptional Service Advising 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the s 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the service lane doors. Micheal then did a complete vehicle check, with me, as we walked around my car in the service lane. After we completed what Michael said was an express multi point safety inspection on the vehicle, he quickly got my car in for a routine oil changed that I had scheduled for an appointment. When the mechanic had my car in the shop, he found some suspension work that was concerning and would need to be corrected. Michael spoke to me in such layman terms, even a 79 year old grandmother could comprehend what needed to be addressed. I was not prepared for such costly repairs and I was going out of town in a few days. Micheal and I came up with a plan to get this work done after the holidays and that my car was safe for my 4 hour trip. He even showed me and explained how I could fit into my budget and vehicle maintenance plan.Being a loyal Subaru owner for decades now, I thought this was service only found in years forgot. I recommend if you have a Subaru that needs service, take it to Michael Goodman, truly exceptional Service Advisor. Thanks again Michael and see you soon, Wilma Matilda Palma More

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Incredible Service and Reliability My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! M My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! Michael and Sue have been incredibly understanding, patient, and helpful, and have significantly reduced the stress of finding a new car on such short notice. Michael has literally been a lifesaver, nay, a hero, and I cannot begin to express how thankful I am for his and Sue's service. I will definitely be coming back for any service on my new Subaru and for future purchases. More

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