Melanie Caird | Page 8

Poor service Brought my 2015 gmc canyon with a flat tire. They repaired the flat buy didn't tighten up the spare back properly so now the rear axle seal is being r Brought my 2015 gmc canyon with a flat tire. They repaired the flat buy didn't tighten up the spare back properly so now the rear axle seal is being repaired. When I was trying to get OEM windshield replaced, they kept insisting on after market with a $100 upcharge over any other glass place. When trying to organise insurance paperwork for the windshield I was given 3 weeks of running around until I mentioned I would go to another dealership then miraculously the paperwork appeared. I bought the truck from Brian McLean GMC on Vancouver island who treated each customer like gold which is why I went to GM. Capital GMC takes the concept of stealer-ship to a whole different level. $43 to look at a piece of trim, even though I told them the piece had something wrong with it. Customer service is non-existent at this place and it really makes me regret buying a GMC. More

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New Truck I had a great time with the staff at Capital. They were friendly and appeared to be willing to discuss my deal. I feel that I got a fair deal from a I had a great time with the staff at Capital. They were friendly and appeared to be willing to discuss my deal. I feel that I got a fair deal from a good group of people who wanted to help. More

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Great Staff I recently took my SUV in because the engine light had come on and I must say the service I received was amazing! They knew I had 3 small children and I recently took my SUV in because the engine light had come on and I must say the service I received was amazing! They knew I had 3 small children and they went as far as to pick up my SUV and drop it off for me so that I wouldn't have to take my children out. They did it all with a smile. The drivers were exceptionally nice. I was very pleased with their service and highly recommend GMC Capital. More

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Terrible servicing for my car I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visit I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visits and three diagnostic charges due to the air conditioner being forgotten to be looked at during the first visit the issue was finally diagnosed. Not only were they happy to charge me the third diagnostic fee they also quoted me $1300 to repair the issue (replace Evap core) without taking the time to look into my extended warranty coverage. I called the warranty company when I got home after paying $170 for another diagnostic fee and was to,d not only was that diagnostic fee covered by my warranty the repair was as well. The service department did not apologize for the error nor did they offer to refund the diagnostic amount. I did not have extra money to spare based on incompetent laziness and lack of awareness to attempt to save money based on the fact I was already there twice. I will not be returning and instead will take my car to another repair shop willing to reimburse the fee I was charged. I am very disappointed in their customer service especially given the current economy where customer service drives revenue sales. More

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Updating a newly purchased used vehicle I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the hidden gems of the team is Ray the Shuttle Driver. He was very friendly and interesting. More

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Excellent service I have to say that Mr. Maulik Shah have given the best service ever , In such a friendly as well as profesional manner that is flawless ! His smil I have to say that Mr. Maulik Shah have given the best service ever , In such a friendly as well as profesional manner that is flawless ! His smiling personality adds to your business . He is definitely an asset to your company . More

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Exelent service , nice approach,very friendly, I use Dodge Ram 1500 2012 5.7 hemi . As new truck I try to service at dealer where bought it, Sometimes try to add something to my truck, buy access I use Dodge Ram 1500 2012 5.7 hemi . As new truck I try to service at dealer where bought it, Sometimes try to add something to my truck, buy accessories, winter tires etc. I find out that price wise, not acceptable /very expensive/. I try to find others to help me out ,then I find Emma Watson in parts dep.She was soooo helpful ,She make few phone calls , contact me by e mail sent me sample of product with prices and we finalize transaction .I never experience so helpful person in truck business as Emma, I continue contact with Emma Watson to present day , anything I need ?first call is to her. Congratulation to Capital GMC to have such friendly , knowledgeable employee. At the same time I ask If they can do some service on truck, guess what / they do! friendly quick on spot according to appointment /schedule thanks to Melanie. Another great company asset. I continue service with your dealership to present time. Thank you Capital GMC ,Thank you EMMA thank you Melanie More

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Top quality!! Overall service excellent from greeting at entry to the finished servicing. The shuttle service was on time, the drivers funny and friendly, great em Overall service excellent from greeting at entry to the finished servicing. The shuttle service was on time, the drivers funny and friendly, great employees. Plus all the Service Staff would make any company proud. More

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Service not needed I came in for an oil change and requested a tire rotation. One of the three individuals looking after me advised that he had checked the tires and a r I came in for an oil change and requested a tire rotation. One of the three individuals looking after me advised that he had checked the tires and a rotation was not needed. Also advised that treadwear was even thereby indicating wheel alignment was good. They could have simply done the rotation and charged accordingly. I appreciate that I was advised that service was not needed, saving me money. More

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i have been dealing with Southgate since 2006 and since then have purchased 3 new vehicles and recommended many people that have bought new vehicles as well. As i feel there is no better service or people. then have purchased 3 new vehicles and recommended many people that have bought new vehicles as well. As i feel there is no better service or people. The vehicle i have now is a 2011 2500hd desiel and i love the truck itself as i have custimized it with Dougs help like always. Unfourtantley this truck has been nothing but a dissapointment since day 1 with the DEF system. it has been in the shop for a total of almost 4 weeks since Dec.!!!! and more before that. This last time i was ready to sell it and buy a Ford or Dodge because i had enough. Fourtunatley, because of Southgate and the people i have delt with over the years kept me from doing so as we came up with a plan and put in the def delete kit and so far it is great. i continue to refer people there and i know i will be back to purchase my next vehicle for sure. Thanks to everyone there that i have listed above. More

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