Mel Hanna

We drove 5 hours to purchase our Jeep. There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the rear seat was not original to the vehicle, but were told it could be fixed under warranty. We were told all issues would be covered under warranty and we could have them fixed by our local dealership. Chrysler has declined the repair of the headrests under the warranty as the inside of the seat has rust and the seat cover is torn. We contacted Marino to resolve this issue including photos and a fee quote from our local dealership. It has been 2 days with zero response from the managers and no resolution. In the meantime we have an inoperable rear seat that is not safe for passengers. UPDATE 5/13 - we were told on 5/6/24 they would be shipping us a "new", operable used seat. When I inquired about the seat today (1 week later) it was apparent they have not yet ordered the seat as I was asked if we could just have our local dealer make the necessary repairs. Mind you the cost is almost $1,500 to have the seat repaired. Very disappointed in the responsiveness to resolve this issue. More

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This is the Ford vehicle with Marino Chrysler, Jeep and Dodge. Thank you so much JC for helping us for our jeep gladiator 4 x 4. Dodge. Thank you so much JC for helping us for our jeep gladiator 4 x 4. More

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Great customer service ! Mel and Jairo are so helpful and professional they make buying a vehicle easy , would highly recommend them to everyone. They are upfront with the wh Mel and Jairo are so helpful and professional they make buying a vehicle easy , would highly recommend them to everyone. They are upfront with the whole process. More

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Excellent service friendly people! good prices!easy steps and clear explanations ! Good and big inventory ! good prices!easy steps and clear explanations ! Good and big inventory ! More

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Excellent service! Knowledgeable and very friendly staff! Made the process very smooth and easy. Highly recommend. Knowledgeable and very friendly staff! Made the process very smooth and easy. Highly recommend. More

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Professional, courteous, honest and kind. Respectable dealership that takes the time to understand your needs. Respectable dealership that takes the time to understand your needs. More

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Carlos was great and very informative during the entire process and after ensuring I was happy with my new vehicle. process and after ensuring I was happy with my new vehicle. More

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Jay and Mel are the BEST great dealership great people that work there as well. that work there as well. More

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This experience at Marino was completely awesome and I would definitely come back. My second vehicle in 3 months would definitely come back. My second vehicle in 3 months More

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Carlos M. and the staff at Marino were very helpful throughout the sales car buying process. and the staff at Marino were very helpful throughout the sales car buying process. More

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