Robert Whiteman

I’m hesitant to write a review here since the last honest and forthright review I submitted was responded to by the service director admonishing me for doing so. After putting 454 miles on my vehicle, leavin and forthright review I submitted was responded to by the service director admonishing me for doing so. After putting 454 miles on my vehicle, leaving a sandwich in my engine compartment and leaving my carpeting pulled up with the battery exposed, my less than stellar review was met with the service director telling me to take my truck somewhere else. So, here I am again. I just paid almost $850 in labor for a job that was completed in 1 hour and 33 minutes. The excuse was “the 3.5 hour book time is the book time.” Not sure if the book time is grossly over estimated for the repair or if the tech skipped numerous steps during repair, which has made me concerned for my safety. Purchasing a Dodge Durango has proven to be the biggest regret of my life. From getting 60% of the fuel efficiency listed on the actual vehicle sticker (which the service dept told me is MY fault for not using the right gasoline?) to cosmetic issues and constant service visits for malfunctions. I suppose I should have listened to the service director when he told me I was sold a lemon. Ultimately, it seems that service departments just take advantage of people with vehicles out of warranty. If there was a Dodge dealer closer to my home, at least I could take it there. Looks like I’m SOL. More

Helpful 0

Report | Print

Everything was great love my new Jeep thank you Marino Team and Jc from my new Grand Cherokee Team and Jc from my new Grand Cherokee More

Helpful 0

Report | Print

Thank you JC for my new Jeep Grand Cherokee super happy all the process and Marino team all the process and Marino team More

Helpful 0

Report | Print

Éste es nuestro quinto vehículo con marino Chrysler jeep Dodge la persona que siempre nos ayuda es Juan Carlos muy contentos con su servicio y su atención recomendamos a nuestra familia y amigos Dodge la persona que siempre nos ayuda es Juan Carlos muy contentos con su servicio y su atención recomendamos a nuestra familia y amigos More

Helpful 0

Report | Print

Professional, courteous, honest and kind. Respectable dealership that takes the time to understand your needs. Respectable dealership that takes the time to understand your needs. More

Helpful 0

Report | Print

It is hard to find a dealership with a great service department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made and they were on time. Repaired my Jeep as I waited in beautiful waiting room on comfortable furniture as the service advisor kept me informed on the progress of repair which were all covered under warranty. Made an observation a man older was wandering around the waiting area, the owner of the dealership Tony was walking by,and asked the man if he needed help. The man wanted to see someone in service department the owner, instead of just pointing in that direction went with the man into service to locate the employee, that is customer service, some places would assign an employee to assist the customer but the owner did it himself showing the respect they have for customers. Then Bob the service manager was checking on customers and asking how everything was going, another man that wanted to be sure everything was taken care of properly and customers were happy. The vehicle was properly repaired,and the tech even came out to explain what he did to correct the problem extremely professional. If your going to buy a Jeep this dealership should be top on your list as they really care after the sale! I had 2 great service advisors forgot their names but they were top notch also making the experience even more professional! More

Helpful 1

Report | Print

I would highly recommend this dealership! The salesman Dan and Tony were awesome. Dan went over every feature of the car and answered all my questions. He was so knowledgeable and patient! To The salesman Dan and Tony were awesome. Dan went over every feature of the car and answered all my questions. He was so knowledgeable and patient! Top notch salesman. If I could give 10 stars, I would! This is my 6th Jeep from this dealer and I will be back when it’s time for number 7! More

Helpful 0

Report | Print

Great service ,amazing work thank you for your help JC ALVARADO , super helpful definitely recommended . ALVARADO , super helpful definitely recommended . More

Helpful 0

Report | Print

This is my third vehicle I purchased from Jc. Thank you so much for being so professional and make it easy this process. Thank you so much for being so professional and make it easy this process. More

Helpful 0

Report | Print

This is my 4 th vehicle with marino jeep really happy with them with Jc with them with Jc More

Helpful 0

Report | Print