Mary Keller | Page 35

Quick, simple, transparent and kind Mary Jo was fantastic to work with. She met me at the dealership at 7:00 PM due to me not being able to leave work during the daytime. She had everyth Mary Jo was fantastic to work with. She met me at the dealership at 7:00 PM due to me not being able to leave work during the daytime. She had everything organized and ready for me to look over. The pricing of the car was by far the best I saw in my searching and they even accepted my car with a rebuilt title and 102,000 miles as a trade in and matched the CarMax purchase offer. The other dealerships I met with around Tampa were only willing to pay 1/3 what CarMax offered. While I was signing title and registration documents, Mary Jo went above and beyond by transferring over all of my belongings from my old car to my new car with impeccable detail. What's more, a small GPS chip not visible without knowing where it was. I called the next day and Mary Jo packaged it up and mailed it to me. My experience was void of smoke and mirrors, transparent, more than fair in terms of value and amenable to my needs. I will definitely consider repeating my experience with them when I purchase another vehicle. More

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Airbag Replacement I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it back. More

by BaselessPeak Verified Customer Verified Customer

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Outstanding I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was de I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was delightful and went smooth! More

by Bimmer Verified Customer Verified Customer

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Great Service Great service and everyone was very helpful! I always have excellent service and appreciate all that Mary Keller does for me as her client. Thank yo Great service and everyone was very helpful! I always have excellent service and appreciate all that Mary Keller does for me as her client. Thank you... More

by JBOSTIC71 Verified Customer Verified Customer

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New car Excellent experience. Great customer service. Sales person was excellent. Entire team made the entire process enjoyable. I’m glad we chose Ferman a Excellent experience. Great customer service. Sales person was excellent. Entire team made the entire process enjoyable. I’m glad we chose Ferman as we received a great deal More

by jlapeas Verified Customer Verified Customer

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Great team Excellent attention to detail from everyone, Nick Hawk saw that all my concerns where taken care of.and Parts manager Joe Smitha coordinated my tire Excellent attention to detail from everyone, Nick Hawk saw that all my concerns where taken care of.and Parts manager Joe Smitha coordinated my tire purchase with service. More

by GLACHAPEL Verified Customer Verified Customer

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Great car, great crew Didn't know what model we wanted to replace our old Z3, so Lamar and Mary set us up with a 2-day test drive. So glad they did, because the car we tho Didn't know what model we wanted to replace our old Z3, so Lamar and Mary set us up with a 2-day test drive. So glad they did, because the car we thought we wanted - wasn't. Mary went out of her way to put us in a car we would like, and the exact color and style just happened to be delivered while we were there! Serendipity! They prepped it and we drove it home. We love our new 430i ... and Ferman BMW! More

by mesch48 Verified Customer Verified Customer

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Making it happen is what Ferman does! If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accom If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accommodating. The entire staf is always friendly and smiling as I arrive. Once again Thank You Jamie. More

by devildogjoer Verified Customer Verified Customer

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Always courteous and efficient Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. More

by darla1959 Verified Customer Verified Customer

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Wow! Amazing Dealership Experience From start to finish, the Ferman team was outstanding. Treated me like part of the family. Thank you to Karl Alvarez and Mary Keller for making this From start to finish, the Ferman team was outstanding. Treated me like part of the family. Thank you to Karl Alvarez and Mary Keller for making this car purchasing experience outstanding. This is why I am a loyal customer of Ferman BMW and always will be in the future. Highly recommend Ferman for your automotive needs and especially Ferman BMW for allowing me the opportunity to own yet another Ultimate Driving Machine!! More

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