Mary Keller | Page 30

Will never go anywhere else! Karl Alvarez, Mary Keller, and Gary Mack always take care of me and their customers. this is my 3rd vehicle I have purchased from Ferman and I will no Karl Alvarez, Mary Keller, and Gary Mack always take care of me and their customers. this is my 3rd vehicle I have purchased from Ferman and I will not go anywhere else. They listen and make sure to find the vehicle you are wanting as well as keeping it in the price range you want. More

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Mary Keller is awesome!! GO WITH MARY KELLER! WE HAVE BOUGHT FOUR CARS FROM HER. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP! THE ENTIRE STAFF IS HELPFUL!! EVERY EMPLOYEE IS TO GO WITH MARY KELLER! WE HAVE BOUGHT FOUR CARS FROM HER. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP! THE ENTIRE STAFF IS HELPFUL!! EVERY EMPLOYEE IS TOP RATED. More

by Meister1 Verified Customer Verified Customer

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Great Customer Service - Quite Responsive About 6 months before my lease expired, I contacted my previous Client Advisor, who unfortunately was no longer with Ferman. She provided a referral a About 6 months before my lease expired, I contacted my previous Client Advisor, who unfortunately was no longer with Ferman. She provided a referral at the dealership who placed me in the responsive hands of Mike Attita. Mike helped me custom designed my vehicle and kept me apprised of the process. David Theado contacted me when the car was expected in port and then to the dealership. Upon its arrival, David placed my husband and me in the capable arms of Mary Keller. She was outstanding - extremely attentive and made sure everything was to my approval. Aaron Cox thoroughly and quickly walked us through the mass of paperwork. David touched base as we moved through the process. BMW Genius Stone Quevil was prompt and quick in programming the garage opener. Ferman BMW really knows how to treat their customers. More

by elithia.stanfield Verified Customer Verified Customer

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Omg the best How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, t How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, text updates and my car clean when I get it back! The GSM Karl even comes out to say hi! More

by js2665 Verified Customer Verified Customer

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Had my car in service You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i coul You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i could have went anywhere and had my car repaired and would have just payed my deductible you are way over priced i will buy a car from you but ill never have it serviced from you More

by Keith040270 Verified Customer Verified Customer

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Sales, repairs and finance great - “Genius” staff not great The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone lookin The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone looking at emails the entire 10 minutes he spent with me, and was completely disinterested in showing me the newest features of the BMW 330i. I have owned 2 prior models - a BMW 328ix and 328i models - with plenty of upgrades, but the latest 330i with active cockpit, remote start, and Apple car play had a few features I was not familiar with and he did not bother to demonstrate. I still have not figured out remote start. Even worse, he provided completely erroneous information about charging an Apple iPhone. Not only did he say that I had to purchase a special cord, he had no idea there was wireless charging in addition to a standard Apple plug-in charger. When I asked about the standard charging port I noticed near the cup holders, he said that would not work with an Apple charger. Wrong! His attitude and lack of knowledge was very disappointing. For anyone spending almost $50,000 (or more) on a new car, they should get better service from the Genius staff. Fortunately, my longtime sales person, always goes above and beyond and corrected the erroneous information the “Genius” provided. If you are going to employ a staff of “Geniuses” so that the sales staff can focus on the bottom line - selling cars - they should be willing to do their job. More

by MARIACITERONI Verified Customer Verified Customer

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Great nice people Great location pleasant place with nice attitude and no pressure felt gd will recommend to friends and family blessings to the team at ferman bmw will Great location pleasant place with nice attitude and no pressure felt gd will recommend to friends and family blessings to the team at ferman bmw will see ya soon keep the attention and smile More

by Lou2366 Verified Customer Verified Customer

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Good sales experience Great job from Cleo Coney the client advisor. He made the sales experience much more easier than I expect. Car detailing wasn’t really as as I expec Great job from Cleo Coney the client advisor. He made the sales experience much more easier than I expect. Car detailing wasn’t really as as I expected. More

by NAGIW2000 Verified Customer Verified Customer

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Great Customer Service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service warranty covered the cost which was extremely helpful and much appreciated!! Outstanding customer service!! Ferman BMW backs it’s warranty up 100%!! More

by TJESUS3334 Verified Customer Verified Customer

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Take advantage Old People Father-in-Law was ripped off Gave a 91 year old with dementa a car he can't use Sold a lease thought he was buying it 7 days after purchasing it w Father-in-Law was ripped off Gave a 91 year old with dementa a car he can't use Sold a lease thought he was buying it 7 days after purchasing it was hospitalized for 30 days, from there went to rehab another 45 days. Was being transferred to nursing home when wife went down to bring him home to NJ. Call this dealership told to late stuck with car passed 30 days return explained details stated above and the car only has 700 miles on it . Told again too late If I could would give them no starts heartless money people Beware!!! More

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