Martin Menzies | Page 56

Escape purchase I was referred to Erinwood for my vehicle purchase 3 years ago and returned to purchase my most recent Ford. Excellent follow up without any high pres I was referred to Erinwood for my vehicle purchase 3 years ago and returned to purchase my most recent Ford. Excellent follow up without any high pressure sales tactics More

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Friendly and accommodating Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and easy to get done More

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Perfect! After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and not as a client. I had never bought a brand new car until now. I had the Pleasure of meeting Martin M. who treated me no like a client but like a friend! Stayed late several times to answer all of my questions and was patient with me every step of the way. Highly recommend Erinwood Ford, especially Martin! Thank you Martin!!! More

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What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

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Thanks Martin Menzies This is the 4th car my family has bought from Martin over the last few years, and I have recommended him to many friends. We are always very happy wit This is the 4th car my family has bought from Martin over the last few years, and I have recommended him to many friends. We are always very happy with all that he does for us and wouldn't hesitate to come back and see him when we need another vehicle. Linda Thompson More

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MY FORD EDGE FROM MARTIN MENZIES A great experience , the people at the dealership were very pleasant and friendly . Our sales associate Martin was amazing , as I told him , I am i A great experience , the people at the dealership were very pleasant and friendly . Our sales associate Martin was amazing , as I told him , I am in sales myself and will not buy a product if I dont like the sales person . Martin was knowledgeable , friendly and fun to deal with . He gave my son very good advise which was very genuine without any alternative motive . When we went to pick up the car everything was ready , he stayed with us till we drove out of the parking lot . I would not hesitate to recommend Martin to anyone looking to buy a vehicle in fact already gave his name and contact to a friend More

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Martin did a great job getting me into my car The service from start to finish was impeccable, I would refer anyone to come to Erinwood and get them to see Martin for an excellent buying experienc The service from start to finish was impeccable, I would refer anyone to come to Erinwood and get them to see Martin for an excellent buying experience More

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A Positive experience The Erinwood sales Rep, Martin Menzies treated us as respected customers. He answered all of our questions in detail and worked patiently with us to f The Erinwood sales Rep, Martin Menzies treated us as respected customers. He answered all of our questions in detail and worked patiently with us to find the vehicle that would meet our needs. Martin also took time to introduce us to the other Erinwood staff that assisted us in the completion of our purchase. His friendly, approachable manner made us feel like we had know him for years. More

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The Best Very positive experience with our Sales Rep, Martin Menzies from the moment we entered the Dealership. He listened to what we were looking for and sh Very positive experience with our Sales Rep, Martin Menzies from the moment we entered the Dealership. He listened to what we were looking for and showed us options. When we picked up the vehicle everything was 100%. Martin was there to great us and show us our new car. Thank you, we would highly recommend this dealership location and of course Martin. Body looked after our Finance needs and all was fast and smooth. More

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Excellent Customer Service Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensu Martin Menzies' experience helped me acquire a new Ford F-150 by reducing the time for administrative activities and smoothed out the process. He ensured that I got the right vehicle at the right price at the right time. On Saturday morning, I picked up my new shiny vehicle. Very Happy!!!! More

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