Mark Stepp

The Service Manager was the best. He listened to my problem and took care of it. He listened to my problem and took care of it. More

by goldiebobo Verified Customer Verified Customer

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There was an issue with my vehicle on the day that I brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifyi brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifying me that my vehicle wouldn't not be worked on that day. I talked to several people. They couldn't provided me the information since Robert was busy. I did not find out until the end of the day that none of the requests were completed period. Due to my previous relationship, Dylan with Robert being good, I did not leave the dealership until the issue was addressed with a supervisor at that time. After I calm down, there was a supervisor that stepped in offered me a car until my vehicle could actually be serviced. I rated this poor because it was a very frustrating day. Not only for me, love for Robert and I really felt like the service department could have worked as a team and I'm providing me information on my vehicle. But continue to refer me to my service person. Robert, who was extremely busy that day. And did I initially book my appointment? My vehicle was brought in through the valet service and sat there the whole day. At the end of the day, I was satisfied that I was able to get a vehicle of no charge. And be able to continue, so work when I did return. So the service department I talk with Robert. He apologized, and I also apologize before becoming upset inside of the dealership, but he understood why and offered to call me when the inspection machine is back up income. Get my vehicle and do my state inspection for me. Within the next week, before I go out of the country. I hope that he follows through, because he's really good and I've always dealt with him. And he's always taking care of me, I do not believe it was all his fault that this happened. I believe the service department as a whole should have worked together as a team to make customers happy. Teamwork was not a part of the day or the customer service experience. I experienced on this past Monday. I will continue to I work with Robert because he's great. And has always been there when I needed his help but to see the service department work together as a whole, helping customers. When other service, people are busy would be even better More

by SHELTON77ALEX Verified Customer Verified Customer

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Always get great service and the staff is the best! Really appreciate the WiFi and workspace available in the waiting area. Really appreciate the WiFi and workspace available in the waiting area. More

by NELSON_MIKESKA Verified Customer Verified Customer

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Mark made sure I understood everything clearly and communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. More

by jun2025 Verified Customer Verified Customer

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Mark was an amazing service advisor. I typically wish service went better but he really made the entire experience perfect I typically wish service went better but he really made the entire experience perfect More

by JOSEPH.CLAWSON Verified Customer Verified Customer

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Amazing experience, quick turn around. I think mark did a very good job. I i I think mark did a very good job. I i More

by Justinvantassell Verified Customer Verified Customer

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Mark is the best! ! He figures out how to make things work and does al. His due diligence up front to be sure you have a good experience and are we,, taken care of. ! He figures out how to make things work and does al. His due diligence up front to be sure you have a good experience and are we,, taken care of. More

by CAROLYN Verified Customer Verified Customer

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Mac Haik is wonderful. Absolutely love this dealership. It will always be home for my vehicle. Absolutely love this dealership. It will always be home for my vehicle. More

by CHAIMEBREAUX Verified Customer Verified Customer

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They were very busy but never did they show any stress. Very clean waiting area and restroom. The only thing negative was to air conditioning. Super cold! Very clean waiting area and restroom. The only thing negative was to air conditioning. Super cold! More

by nannamiller Verified Customer Verified Customer

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Had such a good buying experience I will be buying all my future vehicles from Mac Haik. future vehicles from Mac Haik. More

by MHEND0 Verified Customer Verified Customer

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