Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.9
55 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

5 mos

Industry Experience

35 yrs, 1 mo

Languages Spoken

English English

4.9

55 Reviews

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55 Reviews of Mark Morgello

August 20, 2025

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I had a great experience at the Volvo dealership, everything was smooth and stress-free. Mark was professional, patient, and really took the time to answer all my questions. More

by COURTNEYD
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Recommend Dealer
Yes

August 20, 2025

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Service is good , my car is running smoothly and feeling little bit difference after the service and Mark answered all questions in detail . Thanks More

by prabhu velu
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Recommend Dealer
Yes

Other Employees Tagged: Juan Perez Cepeda

August 19, 2025

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Great experience with Crest Volvo. Sales, finance, and service are top notch. Highly recommend this dealership. More

by gilliganz71
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Recommend Dealer
Yes

August 15, 2025

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Took time for servicing, but thanks for the loaner car. Otherwise very timely & clear communication More

by Gua
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Recommend Dealer
Yes

August 14, 2025

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Lyn, Mark and the rest of the Crest Volvo team did a great and timely job on the car. Thanks! More

by MS_RAMI
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Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford, Jasmin Umanzor

Aug 20, 2025

Crest Volvo Cars responded

We are utterly delighted to hear about your positive experience with our team. It's wonderful to know that our staff provided great and timely service for your vehicle. Your satisfaction with the quality and efficiency of our work means everything to us. We truly appreciate you taking the time to share your feedback and look forward to serving you again at Crest Volvo Cars.

August 08, 2025

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Mark was wonderful. Kept me informed and went the extra mile to cover an issue with the damaged tire. It does take a while if the car goes through the wash, but it nee More

by TERRIE.DAGENHART
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Recommend Dealer
Yes
Aug 13, 2025

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team. It sounds like you received exceptional service, with our staff keeping you well-informed throughout the process and going above and beyond to address the tire concern. We understand that the car wash process can take some time, and we truly appreciate your patience and understanding. Your kind words about our friendly team and their willingness to provide assistance mean so much to us. We are grateful for customers like you who recognize the care and dedication we put into every service visit at Crest Volvo Cars.

August 08, 2025

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The Dealership is a Luxury Dealership. From the way the staff treats you and it’s always clean More

by Gecstock
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Recommend Dealer
Yes

Other Employees Tagged: LT in parts second to none.

Aug 13, 2025

Crest Volvo Cars responded

We deeply cherish your wonderful feedback about your experience with us. It means so much to hear that our team provided you with exceptional service and that you noticed our commitment to maintaining a pristine environment. We take great pride in creating a premium experience for every guest who visits us, and your recognition of our staff's dedication truly validates our efforts. Thank you for taking the time to share your positive experience at Crest Volvo Cars.

August 05, 2025

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Mark was patient, sincere and helpful . He ws aporiachsble and seemed trustworthy which is the most important isdue More

by CARRIETOY
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Recommend Dealer
Yes
Aug 06, 2025

Crest Volvo Cars responded

We greatly appreciate your wonderful feedback about your experience with us. It means so much to hear that our team member showed patience and genuine care while assisting you. We're particularly pleased that you found him approachable and felt you could trust him, as building that foundation of trust is essential to everything we do. Your experience reflects exactly what we strive for at Crest Volvo Cars - providing helpful service with sincerity. Thank you for taking the time to share your positive experience.

August 05, 2025

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Always going above and beyond to make sure that I am well taken care of, Crest is the best. More

by SAMHILOU
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Recommend Dealer
Yes
Aug 06, 2025

Crest Volvo Cars responded

Thank you for your review! We are utterly delighted to hear that our team consistently exceeds your expectations and ensures you receive exceptional care. Your recognition of our commitment to going the extra mile means everything to us at Crest Volvo Cars. We truly appreciate your loyalty and trust in our service.

August 04, 2025

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Great experience with servicing our 2025 Volvo XC60. Mark, our service advisor, kept us completely informed about what was happening with our vehicle and updated us on status throughout the day. The l More

by MARKNBETHMAIL
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Recommend Dealer
Yes

Other Employees Tagged: Terry Leggett, Ricardo Riojas 5 stars!!!

Aug 04, 2025

Crest Volvo Cars responded

Your positive experience truly makes our day. We're delighted to hear that your service advisor kept you well-informed throughout the entire process and provided regular updates on your vehicle's status. It's wonderful that the loaner car process went smoothly for you - we know how important it is to keep you mobile while your vehicle is being serviced. We're especially pleased that Ricardo was able to quickly resolve the issue you'd been experiencing for several months. His commitment to putting customer care first reflects our core values at Crest Volvo Cars. Thank you for taking the time to share your experience with us.

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