Mark Matuszewski | Page 8

What more can you ask for! I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark. Keep up the great job team!! More

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40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.) More

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Service B Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job. Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job. More

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Top notch Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to mak Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to make you happy More

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Quick, efficient, friendly and helpful service! Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience. More

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In and out repair Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson More

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Engine light on check Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When th Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When the work was completed my car was returned washed and cleaned. More

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can't beat 'em Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work bei Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work being started. Friendly, knowledgeable people every step of the way. I know my car will get the best service from the best people so I continue to bring it back whenever anything needs to be done. Other places may be cheaper, but no place is better. More

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GREAT! Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I alwa Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I always drop in and let Mark Matuszewski know my problem with my Doge Sprinter and we set up a time that is good for both of us and discuss all of the above. I arrive settle in to you lovely waiting room and relax while I wait for the job to be done. It is always great service. More

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Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More

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