Mark Babineau

words of advice --- when you walk in to this dealership ---put one hand on your wallet AND read the fine print Before you sign anything !!! they SOLD me and extended warranty on a used truck for $1200( th ---put one hand on your wallet AND read the fine print Before you sign anything !!! they SOLD me and extended warranty on a used truck for $1200( their salesman began his sales pitch for somewhere north of $2000) . i decided to try to cancel it a 15 mos. later since i was still under the 3yrs -36 mos. manufactures warranty and the extended warranty didn't kick in until after manufactures warranty ended. i called FORD to see if i could cancel and was told by them that i should never have paid $1200 ,that it should have cost me $75 for a simple transfer of warranty since original owner of the truck already paid for the warranty. i called the business mgr of colonial ford ,mark b. and told him what ford said..he was CAUGHT ,but instead of apologizing he actually tried to convince me that what he did was justified. he said that he paid the original owner more money for the trade than he wanted so he felt he should get his money back from me!!!! i paid him exactly what he wanted for the truck --he would not drop his price one cent. telling him i wanted my money back ( minus the $75 for the transfer fee -- a total of $1125) after hearing what FORD told me, he finally agreed OVER 1 month later , after numerous excuses, i finally got a check. only problem ,the check was for $1075---NOT for the $1125 he owed me. upon calling him for the rest he actually had the stones to say " your really going to beat me up over $50". Finally after another 2 weeks and a couple more phone calls to him ,i got the rest of what was owed to me!! ... i would not even have known about this scam if i didn't call FORD to cancel this warranty. one more thing ---because i didn't find out for 15 months, colonial ford cost me approx. $60 in interest from an additional $1125 to my loan More

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I have had a few issues in the past with service, however every time they have been rectified. Bob is great at making sure it’s done right! Phil is also a very supportive service advisor. Mark runs a very ti every time they have been rectified. Bob is great at making sure it’s done right! Phil is also a very supportive service advisor. Mark runs a very tight ship and is knowledgeable on both sides of the dealership! More

by zackmartins1521 Verified Customer Verified Customer

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Love my car, and Roger and team members, made the process, quick, easy and painless, Thanks to all .. highly recommend ! process, quick, easy and painless, Thanks to all .. highly recommend ! More

by Tammy.dimarzio Verified Customer Verified Customer

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Love my new range ro er rover was great helped me get my new car thanks colonial Ford marlboro new car thanks colonial Ford marlboro More

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Mark Babineau (manager) was very nice and took good care in making sure everything went smoothly! in making sure everything went smoothly! More

by NEB3567 Verified Customer Verified Customer

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Robert Pemberton knew that was a nervous buyer. He took his and explained everything to me. He’s an excellent salesman. He took his and explained everything to me. He’s an excellent salesman. More

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Leasing my car was a great experience. They listen to my wants and needs and took care of every detail with ease. They listen to my wants and needs and took care of every detail with ease. More

by pbissett0 Verified Customer Verified Customer

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Roger was an excellent sales person I appreciate him and the general manager Mark helping me get my New 2024 Bronco the general manager Mark helping me get my New 2024 Bronco More

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Overall good experience from buy new car to getting inspection sticker. Thanks sales and service for your assistance in making the process easy. inspection sticker. Thanks sales and service for your assistance in making the process easy. More

by Mark1328 Verified Customer Verified Customer

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Very respectful, patient, they didn't seem to be able to do enough. When I went back or sticker I was greeted by all on the show room. And by my first name. Everyone available to help in anyway they could. do enough. When I went back or sticker I was greeted by all on the show room. And by my first name. Everyone available to help in anyway they could. Real team work and all very professional. George Riddle More

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