Mariah Telesa | Page 4

I was without my truck for 2. 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wa 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wait 3 more weeks just for the correct photos to be sent. This has by far been my worst experience at any dealership/shop and I will never be coming back or recommending Newberg dodge to anyone I know. More

by joe.d.carpenter28 Verified Customer Verified Customer

Helpful 2

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Circumstances caused some delays, but we were treated extremely well, and the job was done as expected at the cost quoted - overall verry happy with the way the service team treated us and will go back f extremely well, and the job was done as expected at the cost quoted - overall verry happy with the way the service team treated us and will go back for all our services on our Grand Cherokee. More

by jacksonr0 Verified Customer Verified Customer

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Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More

by nicole.e.cacialli Verified Customer Verified Customer

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Customer service is not much better than A computer. Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up. While I understand, pricing issues, dealership needs to figure out how to reduce cost it customers. This will make you lose a lot of customers and respect those customers. More

by H.WHITFIELD Verified Customer Verified Customer

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Great service they always take care of my needs. Even if I’m late they still take me in to get my car serviced. Even if I’m late they still take me in to get my car serviced. More

by bfalk8118 Verified Customer Verified Customer

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15/10 best service team in town! Brigitte is phenomenal! Very personable and friendly! Will be back! Brigitte is phenomenal! Very personable and friendly! Will be back! More

by bai.mills11 Verified Customer Verified Customer

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The staff are pleasant to work with and the work was done fairly quickly. Unfortunately the problem they initially fixed ( non working headlight ) doesn't work again. This is after only two days since they f fairly quickly. Unfortunately the problem they initially fixed ( non working headlight ) doesn't work again. This is after only two days since they fixed it. Very frustrating. More

by trailmanr Verified Customer Verified Customer

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I've always been leery of dealerships, but Newberg Jeep did an outstanding job of fixing my 2011 Jeep Grand Cherokee. It's the first time in two years that I feel comfortable driving it anywhere I need to did an outstanding job of fixing my 2011 Jeep Grand Cherokee. It's the first time in two years that I feel comfortable driving it anywhere I need to go. I'll be seeing them in the future when I need any service done. Thanks for the great job on my Jeep!! More

by SM.BALES Verified Customer Verified Customer

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