Maria Castillo | Page 75

I had an extraordinary experience at Fremont Toyota's service department, all thanks to the exceptional assistance of Maria Castillo. From the moment I stepped in, Maria's warm and friendly demeanor made service department, all thanks to the exceptional assistance of Maria Castillo. From the moment I stepped in, Maria's warm and friendly demeanor made me feel welcome. Little did I know that my visit would turn into a series of delightful surprises. Maria informed me that my recent car purchase came with a service package that covered my maintenance, a detail I was completely unaware of. This unexpected benefit left me feeling even more satisfied with my decision to choose Fremont Toyota. But that wasn't all; Maria's keen eye for detail led her to uncover a severe brake issue with my vehicle during a simple oil change appointment. Her proactive approach ensured that the necessary brake replacements were promptly taken care of, ensuring my safety on the road. Without Maria's help, I would have remained unaware of both the benefits I had at the dealership and the critical brake issue that could have posed a significant risk. Maria's exceptional communication skills kept me well-informed about my vehicle's health throughout the process, making me feel confident and content as a customer. She even gave me a space for me to work while I was waiting for the work to be done on my vehicle. Her dedication and efforts truly go above and beyond, making customers like me feel not just satisfied but genuinely happy about their cars. For her outstanding service and commitment to ensuring customer satisfaction, Maria Castillo deserves nothing less than five stars. Fremont Toyota has a real gem in Maria, and I am grateful for the peace of mind she has provided me with. I look forward to returning to Fremont Toyota, knowing that I'll be in the capable hands of someone who genuinely cares about her customers. Thank you, Maria! More

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Prompt service, professional and comfortable waiting area helps soothe anxiety. Used our insurance, not pushed purchases helps soothe anxiety. Used our insurance, not pushed purchases More

by SINHANAVIN Verified Customer Verified Customer

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Friendly and good service . They have been this way ever since I started going there. They have been this way ever since I started going there. More

by PAULOTHER5 Verified Customer Verified Customer

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Awesome experience, Maria provided great service at discount and car wash and it was ready on time. discount and car wash and it was ready on time. More

by SHATRUGHNA.UPADHYAY Verified Customer Verified Customer

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Maria totally rocks. Professional, kind, informative and fun. I drive from Santa Cruz to come to your dealership! Professional, kind, informative and fun. I drive from Santa Cruz to come to your dealership! More

by CABOEVANS4 Verified Customer Verified Customer

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Overall experience was very good, starting with scheduling the appointment. Maria was very professional and friendly. The service quality was great! scheduling the appointment. Maria was very professional and friendly. The service quality was great! More

by neeraj.shikarkhane Verified Customer Verified Customer

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Maria was amazing! As soon as I arrived she made me feel comfortable and she was just very personable and genuinely kind. I will definitely be coming back! Thanks Maria As soon as I arrived she made me feel comfortable and she was just very personable and genuinely kind. I will definitely be coming back! Thanks Maria! More

by jovitac23 Verified Customer Verified Customer

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Thank you Maria for your hard work and patience! All my questions were answered during my last appointment and the car runs much better now :) All my questions were answered during my last appointment and the car runs much better now :) More

by lagarcia2128 Verified Customer Verified Customer

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Above and beyond service. Got me in and out with no appointment. Every member of the service team was helpful and polite Got me in and out with no appointment. Every member of the service team was helpful and polite More

by gsmith27 Verified Customer Verified Customer

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Maria did a good excellent customer service. She was approachable and fun to talk too. She was approachable and fun to talk too. More

by Erwinbeth65 Verified Customer Verified Customer

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