Maria Capello

Rockland Chrysler Dodge Jeep RAM responded

Hello, We appreciate you sharing your feedback with us. I would like to speak with you and learn more about your recent experience with our Service Team. Whenever you can, please give me a call so we may discuss this in greater detail. Sincerely, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

We would like to address your review as we take concerns like this seriously. We carefully reviewed the repair history, technician notes, and the service performed on your vehicle. Your vehicle was brought to our service department with a drivability concern, and a full diagnostic finding by our certified technicians. Based on the diagnostic readings obtained at that time, the batteries were not maintaining proper voltage and replacement was required to address the concern. Our recommendations were made solely from the test results produced during diagnosis and in accordance with standard service procedures. With respect to the batteries returned to you, they were returned to you in the same condition in which they were removed from the vehicle. No damage by our facility was noted during removal, replacement, or final inspection. Battery removal and installation are routine procedures performed using manufacturer guidelines, and any visible condition present on the removed batteries reflected their condition at the time your vehicle arrived . Battery cases, terminals, and related components can show cracking, wear, corrosion, or damage due to age, prior handling, previous installation, or existing deterioration. There was no evidence during your service indicating that any damage occurred while your vehicle was in our care. We also want to clarify that all charges were based on completed diagnostic work and repairs authorized in connection with the findings at the time of service. Our team remains committed to transparency and accurate repair recommendations, and all work performed is documented through our repair process. While we understand your dissatisfaction, the facts documented during your visit do not support the conclusion that the dealership caused damage to the batteries. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your service experience is important to us. I would like the chance to speak with you about the level of communication you received from our Service Team. Please reach out to me directly when you have a moment. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our service team at Rockland Chrysler Dodge Jeep Ram. We're glad the oil change and tire rotation went smoothly for you. We appreciate your feedback on the customer service you received.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback about our warranty process. It's good to know our team made it simple for you. Thank you for choosing Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your kind words about our team at Rockland Chrysler Dodge Jeep Ram. It's great to know we could assist with your questions. We look forward to your continued visits.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your continued trust in Rockland Chrysler Dodge Jeep Ram for your vehicle service. Our team aims to provide professional and friendly service every time. Thank you for your kind words.

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time to share your feedback. We would like to clarify what occurred during your recent visit, as your review does not accurately reflect the events at our service center. During your visit, our service advisor explained that our system did not reflect an additional active oil change contract and advised that prepaid service contracts do have expiration terms. In an effort to assist you, the advisor offered a complimentary oil change. You declined and abruptly left the service center. You returned the following day with documentation dated from your original purchase in 2022 regarding the oil change contract. Before our team had the opportunity to fully investigate and resolve the matter, the interaction became increasingly confrontational. Despite our staff’s continued efforts to explain the documentation and assist you, the behavior directed toward our team was unacceptable and disruptive to the service environment. Our service department is committed to providing professional, respectful service and will not tolerate abusive conduct toward our employees. That said, we did conduct a full review of the situation and determined that a clerical error from 2022 prevented the contract information from being properly updated in our system. We will, of course, honor the services you purchased and remain committed to fulfilling our obligations. We ask that all future interactions remain respectful so we may continue to provide the level of service our customers expect. Best, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

Thank you for choosing Rockland Chrysler Dodge Jeep Ram. We're glad to hear about your experience. We're here whenever you need us.