Maria Capello | Page 29

By far the worst service experience ever! Never addressed the issue. Decided to ignore it and just reset the check engine light and return the car to me without addressing the actual issue. W Never addressed the issue. Decided to ignore it and just reset the check engine light and return the car to me without addressing the actual issue. Wasted my time and money as i had to pay for a rental out of pocket. Will never step foot into this dealership again. Manager claimed she will review and call me back. No call back, nothing. This dealership does not care about customer care. More

by JonW85 Verified Customer Verified Customer

Report | Print

Everything about this experience was tremendous. This was my 1st time coming there since I purchased my truck from my brother. I did the express oil change and was greeted promptly with a smile . M This was my 1st time coming there since I purchased my truck from my brother. I did the express oil change and was greeted promptly with a smile . My service advisor was truly a gentleman and treated me as if I was a member of the family. Thank you very much!!!!!! More

by anthony.mingone13 Verified Customer Verified Customer

Report | Print

Horrible! !! 9 days to change a battery that cost $700.00 and was never offered a loaner car? The worst customer service I've ever experienced. Will never go !! 9 days to change a battery that cost $700.00 and was never offered a loaner car? The worst customer service I've ever experienced. Will never go back there and I have told every person I come into contact with to never go there More

by coolmjc Verified Customer Verified Customer

Report | Print

Made appointment for 9:30am oil change finished and car wash also done. I was out 12:30 wash also done. I was out 12:30 More

by sunu_koshy Verified Customer Verified Customer

Report | Print

Totally turn around after I called Jeep main number. The care was great, when I finally got help. However it could have been like this since the first time I was there. But the person that helped me th The care was great, when I finally got help. However it could have been like this since the first time I was there. But the person that helped me the first time did not make any effort to find a solution. More

by judididio Verified Customer Verified Customer

Report | Print

Not satisfied at all with the service I received. It took 3 hours and several calls just to get someone to call me back to schedule an appointment to service a dead battery. The soonest they coul It took 3 hours and several calls just to get someone to call me back to schedule an appointment to service a dead battery. The soonest they could look at it was a week out and even then it was in the shop for 2 days to get it replaced. (Just to replace the battery!). On the day of the appointment, I was told ‘they may not get to look at it today because there are a lot of other cars that were towed in too’ which was not acceptable as I had a scheduled appointment I am still not clear if they did any further diagnosis to determine why a battery that was 2 1/2 years old suddenly died. I have been waiting over 2 weeks for a return call to get more information on what, if anything, they tested. The customer service department has been generally unresponsive, does not pick up the phone or return calls. More

by jf Verified Customer Verified Customer

Report | Print

Worst dealership ever. Please spare yourself the sanity and don’t go here if you don’t want your car to be xxxxed up Please spare yourself the sanity and don’t go here if you don’t want your car to be xxxxed up More

by DARIA.SLAGLE Verified Customer Verified Customer

Report | Print