Marcellis Smith | Page 5

We purchased our 2005 Civic from this dealer 13 years ago and have used them exclusively for all maintenance and repairs over the years. On Saturday 9/20 we took car in for a ‘check engine’ light and a very and have used them exclusively for all maintenance and repairs over the years. On Saturday 9/20 we took car in for a ‘check engine’ light and a very slow leak in the left front tire. Tire would lose about 7 PSI over the course of a week. That afternoon we were informed that the car had a head gasket leak and cylinder 4 was misfiring. We approved the work and were told repair should take about a week and techs would start on Monday 9/22. On Wednesday 9/24 we were informed that the head was being sent out to be machined/reconditioned. On Saturday 9/27 we called to get status of the repair because we had not received any updates. We were told head was done on Friday 9/26 but did not get picked up, and will get it on Monday 9/29. We received a text message on Tuesday 9/30 and 5:30 PM informing us that the car was being taken into the shop to reinstall the head on Wednesday morning. Repair was completed by 3:30 Wednesday afternoon. When car was picked up we were also told no problem was found with the tire. Tire is STILL losing pressure over the course of a week. Bottom line the communication over this entire 11 day repair process was very poor in our opinion. What happened on Monday-Tuesday 9/29-30? ?? It appears no work was done on the car even though head was available. More

by lburger721 Verified Customer Verified Customer

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Marcellis was the best. He gave me great advice about my car on what needs to be worked on. Also he was very respectful towards me. He gave me great advice about my car on what needs to be worked on. Also he was very respectful towards me. More

by Wilber Domingo Verified Customer Verified Customer

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Everyone is always nice, friendly and helpful when I have my care serviced at Honda of the Avenues. have my care serviced at Honda of the Avenues. More

by janelle_colwell Verified Customer Verified Customer

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I took my 2025 pilot for service, friendly staff, timely response and accurate service time duration, responded to all my questions and informed me once service complete. Nice experience. response and accurate service time duration, responded to all my questions and informed me once service complete. Nice experience. More

by RAMKI.SOATESTING Verified Customer Verified Customer

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Marcellis is my go to service advisor . He's always professional, throughly explains the services my vehicle needs whether it's something that requires immediate attention or up coming main He's always professional, throughly explains the services my vehicle needs whether it's something that requires immediate attention or up coming maintenance, he's someone I trust to keep my car running smoothly. Thank you, Marcellis! More

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The customer service was excellent, efficient, and in a timely manner! I appreciate Honda at the avenues timely manner! I appreciate Honda at the avenues More

by SABELLA.STEWART Verified Customer Verified Customer

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Good about how long things will take. The person I see is attentive to what I’m concerned about. The person I see is attentive to what I’m concerned about. More

by culexman Verified Customer Verified Customer

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As always, the service department was great. I arrived early for my appointment, was greeted promptly and service was completed within the time frame given. I arrived early for my appointment, was greeted promptly and service was completed within the time frame given. More

by susanfizer Verified Customer Verified Customer

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Marcellis was great. Service was great. The shuttle took us home and came and got us when the repairs were completed. Shuttle was great yoo. Service was great. The shuttle took us home and came and got us when the repairs were completed. Shuttle was great yoo. More

by TXWALDRP Verified Customer Verified Customer

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I have visited here twice and Marcellis has been an absolute pelasure to work with having my car fixed. Any question I ask about my car being a new owner, he can answer exactly in a way I can understan absolute pelasure to work with having my car fixed. Any question I ask about my car being a new owner, he can answer exactly in a way I can understand. He is the best!!! More

by LINDSEYADAIR77 Verified Customer Verified Customer

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