Maggie Sewell | Page 13

Great Experience! All the people we worked with were very knowledgeable of their specific area of work . All were very respectful and friendly. John Schuch was especial All the people we worked with were very knowledgeable of their specific area of work . All were very respectful and friendly. John Schuch was especially friendly, knowledgeable and respectful ... a pleasure to work with. More

by jrmandala4752 Verified Customer Verified Customer

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Believe the reviews! After a terrible experience buying my now 11 year old CRV at another Milwaukee area Honda dealership, I developed a very strong aversion to the car bu After a terrible experience buying my now 11 year old CRV at another Milwaukee area Honda dealership, I developed a very strong aversion to the car buying process. Even when reading the reviews for Racine Honda, I thought there was no way they could be true. I assumed all dealerships were only in it to make the most profit they could from the gullible customer. The process of buying my new Passport from RH was great from start to finish. I was probably a bit of a high maintenance customer, given my past experiences, but I received nothing but the most patient and attentive customer service. They answered every question quickly and did everything they could to earn my business. They were very accommodating to my negotiations and I am incredibly satisfied with the price we ended up with (lowest of all of the dealerships I contacted). Other dealerships gave me a hard time or tried to upsell me to a higher trim level they had in stock when I told them the car I wanted because demand was high and inventory low. RH got their hands on the exact one I wanted without batting an eyelash. Shout outs to Amanda and Maggie for taking great care of me until we were ready to order our vehicle, and finally James for completing the sale quickly and without any hidden surprises. A pretty painless experience. I will be a repeat customer. More

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Sucked the excitement out of buying my new car. I did my business here because it is 10 minutes from my house, my lender assured me they won't be undersold, and the tax rate is the lowest in my I did my business here because it is 10 minutes from my house, my lender assured me they won't be undersold, and the tax rate is the lowest in my area. I think Nate has some great potential because he is a real nice guy who was even willing to help us on his day off. I do wish he had done more to talk positively about my new car and less to talk down about other cars/dealers. He is lucky, I actually fell in love with the car in Milwaukee (Thomas at Honda City). He is young and I believe he will grow with the right guidance. You won't have a problem finding anyone to talk to when you arrive, they are all hovering by the front door just waiting for their turn (to pounce). However, we spent a lot of time waiting for the keys/cars we wanted to see to be found and retrieved from the second lot. I don't blame Nate for this, but the organization system needs a lot of improvement here. In fact, when I did finally decide on my car, I had to come back a week later for them to cut a key because the first one couldn't be found. On the phone I was told that visit would take 30 minutes at the most, but service told me an hour when I arrived. Thank you Nate for taking care of that. It really did only take 30 minutes. Decision made, I asked for the absolute best price. I reminded them I was supposed to talk to James, but was told they are "all a family". Victor came back to me with a price almost $2000 more than what my lender had told me to expect. When I showed him that, I got my price but my lender assures me that wouldn't have happened if I had talked to James in the first place (like I had asked the first time I visited). Also, the hitch cost I had been told 2 days earlier suddenly cost more than twice the amount. "Because he was going to give me a better hitch and the first price didn't include installation." Also, if I get an after market hitch "it could void the warranty if anything were to go wrong with the electrical equipment." I would love to know more from Honda about this comment. Next step, we spent about 2-1/2 hours waiting for the finance guys to show us the deals they could find with half the rate my lender was offering. Oh wait, they are really swamped so we are going to talk with a different guy. When we comment about our disappointment with the wait time he quipped, "As we say in the business, pay sticker it's quicker." Too much time invested now to walk out, plus as I said, they are the only dealer in our backyard and the tax rate is higher elsewhere. By the way, finance guy's rate was only slightly less than my lender. Less is less. Added to all of this, the time wasted telling them no to the extra paint protection and the extra service contract was very frustrating. I wish I was done complaining, but wait there is more. As Tyler was doing an admirable job of setting up and explaining all of the car settings, we were interrupted. We were not going slowly and he was not spending extra time with us. He was moving right through the list of items to cover. However, another employee knocked on the window and complained that he was waiting for him. I LOVE my new car, but this process was NOT at ALL enjoyable. I did not feel respected or valued (except by Nate and the women on the phone). I hope there is someone there to help Nate grow as I believe he can. The more I drive the car the happier I am, but I should have been SO MUCH MORE excited to drive out of their lot. More

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Made miracles happen I had only so much money to offer and needed a low monthly to afford something new. They made magic things happen. I am thankful. I had only so much money to offer and needed a low monthly to afford something new. They made magic things happen. I am thankful. More

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Frustrating I was told over the phone I was approved for financing for the vehicle I was really interested in. Once I got to the dealership I was told something I was told over the phone I was approved for financing for the vehicle I was really interested in. Once I got to the dealership I was told something else. I drove all the way from Milwaukee and was very upset. I feel that the information I was given by the internet team was incorrect. Payton also was very rude and not helpful in explaining things. He seemed like he did not want to be at work More

by nickiholdorf Verified Customer Verified Customer

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Gracie should get promoted Gracie is the only sales associate you should go to. She's the nicest one in there. Two Porter's brought the car down to me as well and they should ge Gracie is the only sales associate you should go to. She's the nicest one in there. Two Porter's brought the car down to me as well and they should get a raise. Redhead and blonde boys. They know who they are. No one else talked to us but them, Toyotas atmosphere is a lot better. I hope Maggie got our visit commission she was super nice. The car was left on E when I took it and all of the past owners information was left in glovebox. Did get the price to where we wanted it though. More

by Nunya Verified Customer Verified Customer

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New Honda, new Dealer and Friends Came in to inquire about my early trade in on my lease of the 2016 Pilot. I had a appointment with the internet sales manager Maggie who met me at the Came in to inquire about my early trade in on my lease of the 2016 Pilot. I had a appointment with the internet sales manager Maggie who met me at the door and made me feel at home. Maggie introduces me to Ron Deutsch who was quick to get me going with this process. Ron showed me various models of the 2019 pilot and I made my decision. After crunching some numbers and looking at what would fit my families needs, Ron and Doug found the vehicle for my family, 2019 Odyssey. Financial paperwork was promptly drawn up by Matt K and I was on my way! During the wait in-between processes Ron made sure I was accommodated with coffee, water , popcorn and even offered me some of his lunch! Tyler also came and introduced himself to me and we set up a meeting later in the week to go over all of this vehicles great technology and amenities. I am very happy I made the switch from Schlossman's to Racine Honda!! More

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Still having problems and hoping for resolution I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remain I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remaining issues rectified. More

by 1of5ril Verified Customer Verified Customer

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Had my car detailed I was disappointed with the seat spots not coming totally clean, but had been told they couldn’t promise that they would. So no problem or blame for t I was disappointed with the seat spots not coming totally clean, but had been told they couldn’t promise that they would. So no problem or blame for this issue. Everything else was excellent but would recommend a better cleaning at the very bottom where the doors close. I would let you do another detail if needed. Thank you for your service, getting me in on short notice, and having it done at the promised time. More

by RPSsss Verified Customer Verified Customer

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EXCELLENT SERVICE I CAME IN ON A SATURDAY , BOUGHT THE TRUCK I WANTED, IT WAS A USED TRUCK, I HAD A FEW ISSUES WITH IT AFTER THE PURCHASE, THEY GAVE ME A LOANER VEHICLE I CAME IN ON A SATURDAY , BOUGHT THE TRUCK I WANTED, IT WAS A USED TRUCK, I HAD A FEW ISSUES WITH IT AFTER THE PURCHASE, THEY GAVE ME A LOANER VEHICLE, AND REALLY IMPRESSED ME IN THE END, MATT DOUVIKAS IS A ASSET TO RACINE HONDA, BEST CUSTOMER SERVICE SKILLS I HAVE EVER HAD AT A DEALERSHIP, THANK YOU MAGGIE, ZACK & JAMES ALSO. More

by Luke Verified Customer Verified Customer

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