Maggie Martino | Page 8

Excellent customer service! Well pleased with the representative. We will definitely recommend Honda to others. Well pleased with the representative. We will definitely recommend Honda to others. More

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Great dealership. Some of the best customer service I’ve experienced from dealership service department Some of the best customer service I’ve experienced from dealership service department More

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Jen and team were fantastic! ! They were able to secure our 2023 Odyssey from another location and kept us up to date on availability and delivery. The response time was first ra ! They were able to secure our 2023 Odyssey from another location and kept us up to date on availability and delivery. The response time was first rate and our entire buying experience was pleasant and stress free. Highly recommend Jen and her team. More

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Very very good service use your service for many year rate # 5 customers service all the time rate # 5 customers service all the time More

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I tried to be a patient and loyal customer but they keep doing me wrong! Everytime I bring my car in for the same issue it never gets fixed I am patronized like I am stupid talked to like I don’t matter and doing me wrong! Everytime I bring my car in for the same issue it never gets fixed I am patronized like I am stupid talked to like I don’t matter and treated like me being a customer doesn’t matter as well! I’m not happy with any of the results and I no longer want my vehicle that I once loved! I spent money that I didn’t really have on filters I thought would take the weird smell away that was not resolved either. I just give up on the Honda technicians I am now in search of another place to work on my vehicle! More

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I was waiting too long. I needed work done on my car. I did find out about the transportation they offered and used the service they provided. I’m very pleased with that I needed work done on my car. I did find out about the transportation they offered and used the service they provided. I’m very pleased with that More

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My husband and I were greeted with a smile! Our Salesman Dino was very professional and nice. He is very knowledgeable with the selection of cars my husband and I were interested in. The same d Our Salesman Dino was very professional and nice. He is very knowledgeable with the selection of cars my husband and I were interested in. The same day we decided to put money down on a NEW HRV! Dino remained in contact with us from beginning to end on the progress of our NEW HRV!!! Yesterday's experience from sitting down with Magie in the finance department to finishing our paperwork with Dino was pleasant and professional! We are very very happy customers!!! More

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Tito Torres did excellent work and made my shopping experience smooth and effortless. Highly recommended. I’ve had my car for months and couldn’t be happier with my purchase. experience smooth and effortless. Highly recommended. I’ve had my car for months and couldn’t be happier with my purchase. More

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After being told multiple times my car was covered under warranty and after them running the vin number, I proceeded to take my car there. They kept it for 5 days and and then decided to tell me it wasn’t c warranty and after them running the vin number, I proceeded to take my car there. They kept it for 5 days and and then decided to tell me it wasn’t covered anymore and gave me a price to do the work that was way out of line with any other shop. Definitely do not use their service center at all. More

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Worst car dealership experience of my life From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week or so. Although we scheduled it ahead of time, when Chris and I came in the 1st time the sales person was totally unprepared, insulted us with the trade in value and relied completely on the game of coming in with a deal so bad even an unseasoned buyer would bulk so she could fall back on the massive ground to present better numbers. LV Honda was told I have in the past and will walk out again if this was done. It was, I did. Sad part is the salesperson seemed truly shocked. The second visit was a vast improvement. The numbers were decent, not great but decent and LV Honda seemed to take me serious. In hindsight, that wasn't the case. Even with Chris and I upselling ourselves $3/4k (?), the game proceeded. We have 3 separate numbers for the performance package: $4,000 told a number of times on a car on the floor, $2,851 when brought up later and $2,499 from the official Honda website. We were further told the $2,851 was for the make, model and engine we chose. That particular part of the game came to a screeching halt when LV Honda was shown a screenshot of the Honda website proving otherwise. The 3rd visit was the ultimate display of complete lack of preparedness, respect and professionalism. I should have seen it coming when LV Honda once again was unprepared and unable to follow up on the simplest of tasks and promises. 1: The car was not delivered to the dealer on time (granted this may not have been their fault) 2: We were not sent a photo of the car as promised meaning we were coming in to sign papers on a car sight unseen. 3: We were not told the final monthly payment before coming in 4: LV Honda lost the copy of our insurance card. 5: LV Honda tried to rush into the signing process leaving the actual financial paper as last. How many times do you make such a major purchase and wait till last minute to know what it actually cost? 6: LV Honda made a $5,000 mistake on the financial paperwork. 7: LV Honda was totally lost when I bulked at numbers that were so far off. 8: LV Honda went into what could only be called panic mode when they realized the $5,000 mistake was in my favor. 9: LV Honda refused to offer the numbers when the paperwork was corrected. I asked directly what they were and was told "what we discussed". I had to ask 3 times before I got the final number 10: LV Honda treated us like criminals when I decided negotiations needed to be reopened. Being treated with no respect after we pointed out their HUGE mistake we decided to ask for a better deal. All LV Honda sales could say was no to anything requested. Apparently, LV Honda figured they had the horse corralled and they had no reason to show respect, courtesy or an ounce of thankfulness. 11: LV Honda sales was speechless when I refused to be put off and asked to see a higher level manager 12: LV Management couldn't have been more cold and rude. The gentlemen came out without introduction or shaking my hand. He simply firmly and coldly asked if he could help. I told him we pointed out a huge mistake on their part, we deserve the deal sweetened for it. We were told with about a nasty look as possible "We would have found it" and in a cold firm voice one word. "NO". Our response was, I haven't felt right about this deal since day 1 we do not want this car. We want the keys back to our car. His response was again cold and firmly one word "OK" then turned to sales and said "you have their keys don't you?" I don't do business with people that are incapable of showing me and my fiancé an ounce of respect. Would you? LV Honda had one victory. They made it to the top of my list of worst experiences dealing with a car dealership. I've never seen such levels of lack of preparedness, lack of respect, insulting behaviour and complete lack of professionalism They got caught with their pants down and juts got rude when called on it even though it would have benefitted me More

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