Mabel Matos | Page 7

The sales person is great helpful and nice but I was told they would clean the engine and they sold me a car that had Cheetos in the engine. they would clean the engine and they sold me a car that had Cheetos in the engine. More

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I had a great experience with Mabel! She explained the car buying process in detail and provided me with valuable information regarding my purchase. I would work with her again in a heartbeat. car buying process in detail and provided me with valuable information regarding my purchase. I would work with her again in a heartbeat. More

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Really great customer service and very helpful! I felt as though they genuinely cared about putting me in my dream car! though they genuinely cared about putting me in my dream car! More

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We have frequented Volvo silver spring at least several times by now, trying to find the right match, and every time we are greeted by professional, friendly and informative sales consultants. times by now, trying to find the right match, and every time we are greeted by professional, friendly and informative sales consultants. More

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I had an excellent experience purchasing a 2022 Volvo. Jebbie Panacheril, who processed the sale and oriented me to the vehicle, was most knowledgeable, experienced, patient and helpful. While this was Jebbie Panacheril, who processed the sale and oriented me to the vehicle, was most knowledgeable, experienced, patient and helpful. While this was my 3rd Volvo, my new vehicle is quite different with a lot to learn; Jebbie's training was thorough and expert, and gave me much confidence. Likewise, interactions with other staff were outstanding as well (Mabel Matos and Eddie Reyes). The service department is also great -- as I've worked for many years with Jose Espejo, who has always provided outstanding service. More

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José and the entire service team is outstanding. They took my vehicle immediately when I arrived. They had me in and out for scheduled service in under two hours. Plenty of space to work and relax while took my vehicle immediately when I arrived. They had me in and out for scheduled service in under two hours. Plenty of space to work and relax while waiting for service More

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I met with Mabel Matos who was very courteous, knowledgeable, and and helpful. The only negative experience was her bringing her co-worker to meet me as I was leaving which felt a little pushy. No knowledgeable, and and helpful. The only negative experience was her bringing her co-worker to meet me as I was leaving which felt a little pushy. Nonetheless I appreciated her friendliness and would seek her out should I make the final decision to purchase a new Volvo More

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With Mabel's help, my fiancé and I were able to get the car we wanted. She was always very professional and extremely helpful. car we wanted. She was always very professional and extremely helpful. More

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Volvo Silver Spring went above and beyond to help me get the Volvo car that I wanted. Because Justin and Mabel were so professional, patient, and knowledgeable, they made the entire purchase experience ple the Volvo car that I wanted. Because Justin and Mabel were so professional, patient, and knowledgeable, they made the entire purchase experience pleasant. Thank you! More

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Recently purchased a CPO vehicle from this dealership and although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all th although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all things were running properly/updated on the vehicle (internet/modem connection) and within days of having the vehicle, both key fobs gave a low battery warning. He also rushed through our scheduled follow-up tutorial of the popular features on the vehicle to attend to a new set of clients, which I would understand if I had popped up unexpectedly…BUT I contacted him days prior to give him advance notice that I would be coming. Additionally, he cut the test drive shorter than ANY test drive I had previously experienced but thankfully I had previously test driven the exact model I was in the market to purchase. Thankfully, another senior sales agent, Eddie, was extremely helpful and graciously stepped in to help smooth things out on the day I returned for a follow-up tutorial of the features of the vehicle. Overall, I would rate this dealership a 4/4.5 while giving the agent I worked with a solid 3. More

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