Lyn Ford
Lyn Ford at Crest Volvo Cars

Lyn Ford | Page 4

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
521 Reviews

Dealership Experience

19 yrs, 4 mos

Industry Experience

33 yrs, 4 mos

Languages Spoken

English English

4.9

521 Reviews

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521 Reviews of Lyn Ford

March 23, 2026

Dealership Rating
Employee Rating

Wanted to wait a few days before responding. Staff was nice, but had issue this mor o g while I was on a call in the car and all of a sunken, I couldn't hear the person I was talking to (they co More

by JOI.EDWARDS-HAYNES
Service Price Transparency
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Recommend Dealer
No
Mar 26, 2026

Crest Volvo Cars responded

We appreciate you sharing your experience and understand how frustrating technical issues can be. Our team’s goal is always to provide helpful support and a smooth experience for every customer. Feedback like yours helps us continue improving the tools and guidance we offer. For further assistance, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com for support.

March 21, 2026

Dealership Rating
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Mark was great! He helped me get in and out quickly with my kids. He also showed me some features I didn’t know my car had. More

by rachelgwindham
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Morgello

Mar 26, 2026

Crest Volvo Cars responded

Thank you for the wonderful review! We're delighted Mark provided excellent service and helped you efficiently with your kids while showing you new vehicle features. We truly appreciate you recognizing his outstanding service!

March 18, 2026

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This was my first visit to Crest, but it won't be my last. Lyn was great and I was very pleased with the service. More

by Shelby Dash
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2026

Crest Volvo Cars responded

We are elated to hear about your wonderful first experience with us! Your satisfaction with the service you received means everything to our team. We understand how important it is to feel welcomed and well-cared for during your visit, and we're thrilled that we were able to exceed your expectations. Knowing that you're planning to return is the highest compliment we could receive. We look forward to continuing to serve you with the same level of excellence in the future.

March 17, 2026

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Jordan Farmer and his team at Crest are the best thing that happened to Volvo in Texas. I have trusted my car with them for the past eight years and not once has their service been anything than stellar. More

by Alice in Volvoland
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Recommend Dealer
Yes
Mar 23, 2026

Crest Volvo Cars responded

Thank you for your wonderful review and eight years of trust! We're honored to have consistently provided stellar service and thrilled that our commitment to reliability has made such a positive impact. Your kind words about setting the standard truly motivate our team. Thank you for being such a valued part of the Crest Volvo Cars family.

March 16, 2026

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Always perfect service and customer appreciation. We purchase a new car every 2 years and the quality of this dealership never disappoints. 10 years with no complaints!! More

by LSFISCHETTI
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Recommend Dealer
Yes
Mar 23, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! Your loyalty and trust over the past decade means everything to us. We're honored that you continue to choose us for your automotive needs and truly value customers like you who recognize our dedication to service excellence.

March 14, 2026

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Lyn listened to my concerns. A very kind manner. I was kept informed each step of the process. Work was done quickly. More

by OATESATHOME
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Recommend Dealer
Yes
Mar 20, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about feeling heard and receiving attentive care throughout your visit means so much to us. We're delighted that our team member provided you with the courteous service you deserved and ensured you stayed updated during the entire process. It's wonderful to know that we completed your service efficiently while maintaining the quality care you expect. Thank you for taking the time to share your experience - feedback like yours motivates our entire team to continue delivering exceptional service to every customer who walks through our doors.

March 12, 2026

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Employee Rating

I picked up my car yesterday but when I turned the car on today, it still alerts me to get maintenance. That’s concerning. It was my first visit to the service dept. so I’m unsure how things work at Crest. More

by A_SQUARED
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2026

Crest Volvo Cars responded

Thank you for your feedback, and we understand your concerns. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can review your service and work to find a resolution.

March 09, 2026

Dealership Rating
Employee Rating

Always great service! Love the complimentary car wash and how the car is positioned for me to take off after I have paid for service. More

by TONY.SCHNEID02
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Recommend Dealer
Yes
Mar 13, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful feedback about your service experience with us. We truly appreciate customers like you who take the time to recognize the quality care we strive to provide. It's fantastic to hear that you consistently enjoy excellent service and find value in the thoughtful touches we offer. We're delighted that the complimentary car wash and our attention to positioning your vehicle for easy departure make your visits more convenient and pleasant. Your positive experience reflects our commitment to going beyond expectations and making every service visit as smooth as possible. We look forward to continuing to serve you with the same level of care and attention to detail that keeps you coming back.

March 07, 2026

Dealership Rating
Employee Rating

I have been going to Crest for 10 years and have had the same customer service rep the entire time. Crest is great and my rep, Lyn Ford, is outstanding. Excellent service. No surprises. Always top notch. More

by Damar5211
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Crest Volvo Cars responded

We are utterly delighted to hear about your wonderful decade-long experience with us. Your loyalty and trust mean everything to our team. It's fantastic to know that having the same service representative throughout these years has contributed to such a consistently positive experience. We're thrilled that you've found our service to be reliable and transparent, with no unexpected issues. Your feedback about receiving outstanding care reinforces our commitment to maintaining the highest standards for every customer interaction. Thank you for choosing Crest Volvo Cars and for taking the time to share your experience.

March 04, 2026

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Got my vehicle in and out of service quickly. Lyn Ford is an excellent service advisor! More

by HIGHLY_REGARDED
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Crest Volvo Cars responded

We are pleased to hear that your service experience was efficient and timely. It's wonderful to know that Lyn Ford provided you with outstanding service advisory support. Your positive feedback about our team's dedication to quick and professional service means a great deal to us. We truly value customers like you who take the time to recognize excellent service.

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