Go Richmond Chrysler

Dealership is well automated and well staffed. Service techs appear. On point with providing video and diagnostics as services being performed.. service front end staff do appear rehearsed in offe Service techs appear. On point with providing video and diagnostics as services being performed.. service front end staff do appear rehearsed in offering service packages that may not be required. Vehicle washing and cleaning has always been backlogged and skipped at everyone of our service attempts as a result. Otherwise staff are friendly, knowledgeable, and generally well received. I am surprised at the turnover of staff as new people appear every six months. Keep up the good work. We’ll see you again in six months. More

I really enjoyed the sales gentleman he answered all my questions. The only thing I would like would be a hard copy of the manual for the vehicle as he did send it by computer and I could not print the 490 questions. The only thing I would like would be a hard copy of the manual for the vehicle as he did send it by computer and I could not print the 490 pages. Also would like to know what type of tiers were on the car. I did enjoy the hole process Carolyn Lyle More

BUYERS BEWARE ! - DIAMOND COATING SCAM . There website advertises it for half the price I paid. Then they said its a package deal , what a bunch of lies . There was - DIAMOND COATING SCAM . There website advertises it for half the price I paid. Then they said its a package deal , what a bunch of lies . There was nothing else added. Not happy at all , was not explained things properly, pushed to sign papers. $4265.00 diamond ceramic coating total rip off, extended warranty $2399.00 . That warranty wont cover the cost of nothin and since when does a Toyota break down.But they wouldn't take no for an answer. They had the pre approval and they were gunna take ever cent of it . PPSA fee $661.33 . They said no extra charges but when i asked about it , it was the bank that charged it. They have a way ,a technique they use to scam you on signing papers . Then i argued with them to give us 14 thousand for our trade which they wouldn't do at first , then they just raised the purchase price of the car to give us the difference. A day later there selling our old car for 20 thousand and it sold right away. Just like any other car dealer , there out to rip you off for as much as they can squeeze out of the bank loan. They don't care one bit about nobody.I dont understand how they sleep at night knowing they rip people off dally . "Jeremy" , what a joke. Ya he's a real strait shooting guy . Read the better business reports of these crooks . A two year old Camry with body damage they sold me , selling price $43,339.00 , amount financed $54,195.00. Price brand new for this car is $35,000. I feel Ive been scammed for at least 20,000 on this deal. But my own fault , my wife loved the car and had to have it . It turned into them phoning me and bugging me constantly to come down and do the deal because they had a pre approval. I should have never bought it , should have stayed away .Just a reminder to do your homework first. Never purchase diamond coating . its all a scam. stay away from here . A lot of these 5 star reviews are fake . Or people come back and regret there experience. Our there to embarrassed to a More

ABSOLUTE SCAM ARTISTS. DO NOT TRUST THEM. If I could give zero stars, I would. My husband and I had the most disgusting, unprofessional, and fraudulent experience at Ric DO NOT TRUST THEM. If I could give zero stars, I would. My husband and I had the most disgusting, unprofessional, and fraudulent experience at Richmond Chrysler. We came in looking to purchase a vehicle, and we were met with nothing but lies and high-pressure tactics from their staff—specifically Paris from Finance, Shakir the manager. We were shown a couple of cars but did NOT sign any purchase agreement or contract. There was no paperwork signed on our end. Because they insisted, we gave a $1,000 deposit to hold a vehicle. Before we handed over the money, Paris, Shakir, and Eric all explicitly told us that if things didn’t work out, we would get our full deposit back, no questions asked. They promised it was “refundable.” We decided not to purchase a vehicle from them. When we went back to simply collect our $1,000, these people turned into absolute snakes. They refused to return our money. They are now holding $1,000 of our hard-earned money hostage despite the fact that we never signed an agreement, and despite the fact that they made a verbal promise to refund us. These people are dishonest liars. They will say anything to get your money and then change their story the second you try to hold them accountable. Shakir (Manager), Paris (Finance) have zero integrity. Do not trust a single word that comes out of their mouths. We have given them the chance to do the right thing. If the do not refund our money by Monday, march 23, 2026. We are filing a formal complaint with the VSA (vehicle sales authority) immediately. We are also warning everyone we know to stay away from this dishonest dealership. If you value your time and your money, stay far away from Richmond Chrysler. We will also be filing complaints with the BBB, Consumer Protection, and seeking legal action to get our money back from these thieves. More

sales rep was professional. was very satisfied with the service when I went to purchase a new car. was very satisfied with the service when I went to purchase a new car. More

Service and parts not talking. Parts ordered from service, no records at parts. Released vehicle after software upgrade but system left in German, I am English speaking. Had to ret Parts ordered from service, no records at parts. Released vehicle after software upgrade but system left in German, I am English speaking. Had to return to dealer for corrective action, 1.5 hours wasted. Service manager said that is because of the software update. No brainer, but why was the work not checked before releasing vehicle. Have notes from dealer, air flow straightner parts ordered, no record of this part being ordered at parts dept.. More

I recently purchases a 2024 Jeep Sahara online. I was a little nervous about buying without seeing it as I live 10 hours north. I was working with Keiron, and Jamie. I couldn't have asked for an I was a little nervous about buying without seeing it as I live 10 hours north. I was working with Keiron, and Jamie. I couldn't have asked for any better communication. Keiron answered any questions I had, ASAP. I felt they went above and beyond and would totally recommend purchasing a vehicle from them. Thank you so much guys. More

Ripped me off on the marketvalue of my trade in by $8600 by rolling it into the new loan of my current truck by rolling it into the new loan of my current truck More

Bought a new 2025 Ram 1500 at Go Richmond Chrysler. The first night home truck would not start and was towed back to dealership. Pick up truck and 2 days later had to take it back. for more repair The first night home truck would not start and was towed back to dealership. Pick up truck and 2 days later had to take it back. for more repairs. Told Ben (Manager) it was a lemon and Ben told me that is my truck now. We paid with taxes in $100000 for this truck. The service engine light has always been on. Buyer be ware at Go Richmond Chrysler If you see a guy there with a sign come say hello. There is more More

I purchased a 2020 Ford Explorer from Go Richmond Chrysler on May 30. Less than 24 hours after driving off the lot, the check engine light came on. Diagnostic testing later confirmed that the same fa Chrysler on May 30. Less than 24 hours after driving off the lot, the check engine light came on. Diagnostic testing later confirmed that the same fault codes—related to the EVAP system and transmission—had already appeared on May 23 and May 27, before the sale. Just 20 days into ownership, the vehicle completely broke down. It now requires a full transmission replacement due to burnt transmission fluid. I’ve already had to pay out of pocket for diagnostics, towing, and alternate transportation—all within three weeks of buying the vehicle. To make matters worse, I was only told after the sale that the engine had previously been replaced—a major repair that was never disclosed to me beforehand. That’s a serious omission that impacts the vehicle’s value, reliability, and future resale. While the dealership has communicated with me, they refuse to reverse the deal. Instead, they’ve told me to go through the extended warranty to cover the transmission. That leaves me stuck with a vehicle that now has two major repair histories—an engine replacement and a soon-to-be transmission replacement—which I’ll be forced to disclose if I ever try to resell. This has been an incredibly frustrating and costly experience. I expected honesty and accountability from a dealership, but what I got was a vehicle with known pre-sale issues, undisclosed major repairs, and no real support. I would absolutely not recommend Go Richmond Chrysler. More