Lyle Carmichael

Chloe is a kind and conscientious person. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. Thanks Chloe! More

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Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowin We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car. More

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Eyo was extremely helpful and knowledgeable; he answered all of my questions about the vehicle and the buying process thoroughly. This was the best car purchasing experience I’ve ever had, and I wouldn’t he all of my questions about the vehicle and the buying process thoroughly. This was the best car purchasing experience I’ve ever had, and I wouldn’t hesitate to recommend Eyo to anyone in the market for a car. More

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Dealership gave me a good deal. Honor is extremely friendly. She was helpful. She is a great sales person. Honor is extremely friendly. She was helpful. She is a great sales person. More

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Honor was great! She was very helpful and knowledgeable. Dealership was very professional and helpful! Would 100% recommend! She was very helpful and knowledgeable. Dealership was very professional and helpful! Would 100% recommend! More

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Great buying experience! Chloe F. is an awesome salesperson. She listened to our needs, made good recommendations, and delivered as promised. This is the second vehicle I ha Chloe F. is an awesome salesperson. She listened to our needs, made good recommendations, and delivered as promised. This is the second vehicle I have purchased from Chloe and I highly recommend her if you are looking for a new Honda! More

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Great sales person. He treats you like family and goes out of his way to get you into your vehicle you want, He will stay with you by your side till the deal is don He treats you like family and goes out of his way to get you into your vehicle you want, He will stay with you by your side till the deal is done, More

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