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Luis Valdez

Overview Reviews (288) Inventory (404)

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Luis Valdez

Luis Valdez | Page 5

Service Advisor

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.3

288 Reviews

Overview Reviews (288) Inventory (404)

Dealership Experience

8 yrs, 10 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English

Spanish

4.3

288 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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288 Reviews of Luis Valdez

February 29, 2024

Dealership Rating

Employee Rating

We were traveling and my transmission went out. Luis got us right in, even close to closing. Fixed my truck and let us pick it back up when we got done with our vacation. Luis saved our vacay Luis got us right in, even close to closing. Fixed my truck and let us pick it back up when we got done with our vacation. Luis saved our vacay More

by Davegillpac

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Mar 01, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for Luis and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

February 10, 2024

Dealership Rating

Employee Rating

Luis and his crew were extremely professional, kind and diligent in finding the problem with my Suburban and repairing it. Highly recommend! diligent in finding the problem with my Suburban and repairing it. Highly recommend! More

by carla8

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Feb 11, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thanks, Carla, for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 14, 2024

Dealership Rating

Employee Rating

took great care of me as always. inspection did take awhile for it being routine inspection did take awhile for it being routine More

by tannerjhiggins1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Jan 14, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thanks, Tanner, for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 12, 2024

Dealership Rating

Employee Rating

Great service and Luis Valdez does a good job Excellent and clean job no problems and clean job no problems More

by Galantiko.oficial

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Jan 12, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Luis here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

January 07, 2024

Dealership Rating

Employee Rating

Dealer was good at keeping in contact throughout the process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. More

by TIMZARION.STARR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 08, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Tim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 26, 2023

Dealership Rating

Employee Rating

The very best ! I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis More

by DONCMATHIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 27, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

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Employee Rating

Thru were flexible and efficient given this was a repair and not scheduled maintenance I came in with my car on a tow truck just as they were closing and Luis stayed to get me squared away in the AM and not scheduled maintenance I came in with my car on a tow truck just as they were closing and Luis stayed to get me squared away in the AM More

by wallace.john.pt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

Dealership Rating

Employee Rating

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. the repairs and I received it back in the expected time. More

by raym2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Loan Pham , Retanza Grier, David Theriault

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 12, 2023

Dealership Rating

Employee Rating

I recently had my coolant thermostat replaced at Jim Ellis Chevrolet, and the experience left me deeply dissatisfied. The part cost only $55 (OEM parts website), yet I was charged an astronomical $1200 Ellis Chevrolet, and the experience left me deeply dissatisfied. The part cost only $55 (OEM parts website), yet I was charged an astronomical $1200 for the service. This level of overcharging is unacceptable, and the lack of transparency in explaining the costs is concerning. The dealership's prioritization of profit over fair pricing and customer satisfaction has severely damaged my trust in their services More

by alvaroortizs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Gene Harvey and Luis Valdez

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

December 08, 2023

Dealership Rating

Employee Rating

Luise Valdez makes my experience at Jim Ellis Chevrolet as smooth as possible Keep up the good work as smooth as possible Keep up the good work More

by PRITCHETT7711

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 10, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

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