Luis Valdez | Page 29

Nail In Tire I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Lui I had low tire pressure (in the 20s) on the back right passenger tire (I noticed it Friday). On Saturday morning, I brought car in to be serviced. Luis was the one that "helped" me. I told him that there is possibly a nail in my tire, so if there is can he fix it; if there isn't a nail, then just fill it with air. I waited 15-20 minutes, the porter drove me car back around and I asked him was the car okay, and he said yes. I never spoke to Luis since I first arrived. I went home and I checked my tire and there was a nail in there. I went back up to the dealership and I spoke to another associate that worked there and he stated that if a new tire wasn't covered in your warranty then they couldn't fix it. I'd have to get it patched elsewhere. I left, but I called Chevy and spoke with Lisa. Lisa told me that my tire was covered under the warranty that I had; so, she made me an appointment to get me car serviced on Monday. I arrive Monday and speak with Robert. Robert said that my tire wasn't covered. So, basically I was given the run around. If i never found the nail in my tire and something were to happen, then what??? I would like your techs to be a little bit more thorough next time... More

by mcrich2011 Verified Customer Verified Customer

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A great team Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply Their service team is great. I feel safe after major repairs to my Suburban. I never feel taken advantage of and they only do the work needed. Simply good service. More

by On the Road Again Verified Customer Verified Customer

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Great Customer Service Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warran Luis was helpful in assisting me with my car troubles. He called to let me know what all was wrong with the car and whether or not it was under warranty. Customer service was superb. Terry Cullen wouldn't see my car for an entire week, but Jim Ellis was able to fit me right in. More

by rotana23 Verified Customer Verified Customer

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Great service I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shut I’ve used the service department a few times and they are always professional and helpful. The staff is nice and made sure I was comfortable. The shuttle is convenient and flexible also. More

by CHAZ.RICHARDSON Verified Customer Verified Customer

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Good service very expensive I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take I took my car for a few things and ended up selling other services that could be solved in another place not so expensive. They had a service to take you home but it was not available to me ... I found out because I heard another representative offer it to other customer. It took three days for the car to be ready. More

by jlo Verified Customer Verified Customer

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Oil Change Review Overall, the service was great. Luis was friendly and answered all my questions. The service was quick. I definitely would recommend this dealership. Overall, the service was great. Luis was friendly and answered all my questions. The service was quick. I definitely would recommend this dealership. No complaints. More

by ALYSSANMAIL95 Verified Customer Verified Customer

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Friendly service Luis was very professional. Although there was a mistake made on when I could pick up my truck management did everything possible to correct the issu Luis was very professional. Although there was a mistake made on when I could pick up my truck management did everything possible to correct the issue. I I will recommend and will continue to use Jim Ellis Chevrolet for all my needs. More

by rowewilliam Verified Customer Verified Customer

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Friendly and Concerned I found Robert was a tremendous help getting the problems with my vehicle resolved. He keps in touch with me and let me k know when it was done. I found Robert was a tremendous help getting the problems with my vehicle resolved. He keps in touch with me and let me k know when it was done. More

by RBNOTES Verified Customer Verified Customer

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