Luis Valdez | Page 16

Always a friendly staff and our wait was about an hour like they had told us. We have been a Jim Ellis customer for many years. Thank you like they had told us. We have been a Jim Ellis customer for many years. Thank you More

by BEVANNEDORSETT Verified Customer Verified Customer

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emergency svc appt. Quick, worked in appt. when an unexpected issue arose. Also gave me a loaner when an additional part had to be ordered to complete the work. Great w Quick, worked in appt. when an unexpected issue arose. Also gave me a loaner when an additional part had to be ordered to complete the work. Great work. More

by bill.snow Verified Customer Verified Customer

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Came in for brakes for my car and was very satisfied with my service. Luis was very knowledgeable about what I needed for the repairs. my service. Luis was very knowledgeable about what I needed for the repairs. More

by nancyruff Verified Customer Verified Customer

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I had my 1992 Silverado towed to your facility because it wouldn't start. Before I had it towed, I had to get pre-approval from a manager because of the age of my vehicle. After the vehicle was towed to your wouldn't start. Before I had it towed, I had to get pre-approval from a manager because of the age of my vehicle. After the vehicle was towed to your facility, I received a call from Luis and he said I needed to leave a $600 deposit before you would even look at my vehicle. I was very upset because you didn't tell me this until after you had my vehicle. I talked to Brandon Colon; I didn't appreciate things he said to me. He was condescending. He basically said because my vehicle was so old I might abandon my truck if it cost too much to repair. I told him that I had received approval to bring my vehicle in. He basically said I was lying and hadn't received approval. He told me to pay the $600 deposit or come get my vehicle. I told him I would have my vehicle towed to another repair facility. However, I thought about it and told him I would pay the $600 deposit. Brandon would not accept my credit information over the phone. I had to drive to your facility to pay the deposit. The clerk accepted my credit card without checking my identification. I believe Brandon purposely inconvenienced me. The vehicle was checked out and the mechanic was able to get it started quickly. When I came to pick my vehicle up, there was a problem with the payment. The manager on duty had trouble understanding that I had given your facility a $600 deposit and was due the balance of my deposit. It was clearly written on the ticket that I was due the balance of my deposit. After two managers couldn't seem to understand what was going on, they called Luis at home. I was treated like a dishonest person. I've had my vehicle repaired at your facility before with no problems. Overall, this was a very bad experience. You have good mechanics, not so good management. For the record, I am a gainfully employed, college educated professional. I can afford to pay to have my vehicle repaired. I will be in the market for a NEW vehicle soon. I will get a new pickup or SUV. I will not be purchasing it from Jim Ellis. More

by DZ_REID Verified Customer Verified Customer

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Mr Valdez He Did a great job of making the Chevy Traverse 2019 runs and he was a great player...muchas gracias thanks very much.... 2019 runs and he was a great player...muchas gracias thanks very much.... More

by Luigar1132 Verified Customer Verified Customer

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Power stering gailure The dealership was able to get the power steering to fail. It was working correctly when I drove it in but was not working a few days earlier. They The dealership was able to get the power steering to fail. It was working correctly when I drove it in but was not working a few days earlier. They were able to install the corrective part and I was able to pick it up the next day. More

by CJHAWKS27 Verified Customer Verified Customer

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Over the last year and half misdiagnosed, now telling me I need an engine when my warranty has ran out, foul play on there behalf I need an engine when my warranty has ran out, foul play on there behalf More

by STEPHENYOUNG07 Verified Customer Verified Customer

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Invoice was not clear, I had to call and ask what hidden charges were. Did not reset oil life meter in car after oil change/rotation service, had to reset myself. charges were. Did not reset oil life meter in car after oil change/rotation service, had to reset myself. More

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It was a very good experience Staff was very friendly and polite and I was given great service as usual! The only reason I didn't give a 5-Star was I felt the oil change took much Staff was very friendly and polite and I was given great service as usual! The only reason I didn't give a 5-Star was I felt the oil change took much longer than usual, over 2 hours. For me, that is really excessive, but other than that, it was great and I will come again! More

by linda.ross Verified Customer Verified Customer

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a very clean, organized, pleasant place, with excellent service, a very professional service, very professional employees, answered all my questions and gave me the best options, the whole place is very ex service, a very professional service, very professional employees, answered all my questions and gave me the best options, the whole place is very extraordinary More

by martinezadamario Verified Customer Verified Customer

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