Luis Valdez | Page 15

Corvette specialist replaced the torque tube. Diagnosed it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen More

by RICHWWJD Verified Customer Verified Customer

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The service is excellent specially Mr Luis Valdez He always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE More

by Luigar1132 Verified Customer Verified Customer

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Long story. Two main things I had issues with:- Tire Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me to buy all new tires. - The $150 inspection cost was supposed to be applicable to any service carried out. They didn't follow through on this. The following is a paraphrase of interactions spanning 3 in-person visits and a handful of phone calls: Me: My vehicle is shaking a bit and pulling to the right. Service Rep: You will need to have a $150 inspection done. This $150 can be used towards repairs if you do repairs here. --- paid for inspection Service Rep: One tire has a bubble and needs to be replaced. The other three tires have a tread depth of 3-4. You should replace all 4, costing around $1000 with alignment Me: What does that tread depth mean? Service Rep: 3/32 or 4/32 of an inch. They start at 10/32 and definitely need to be replaced at 2/32. Me (after some research): The mileage on these tires is low. The tread shouldn't have worn so fast. Service Rep: You can call Michelin, the tire manufacturer, about that. --- A handful of conversations with Michelin. Finally, Michelin calls Jim Ellis for a direct tire report, which is a requirement for their claim process. Jim Ellis doesn't mention the tread depth at all. They only mention that customer must have hit something to get a bubble in their tire. --- Costco has cheaper tires and better warranty so I wanted to get new tires there. They later report tire tread depth between 5/32 and 6/32 (compared to 3/32 and 4/32 from Jim Ellis) Me: If I only do wheel alignment here, can I use the $150 inspection fee towards that. Service Rep: No, only if you buy tires here and have them done here. Me: What? Why? Is that written anywhere? You never mentioned this before. Can you explain exactly what services the inspection fee can be used towards? --- I never got any sensible answer to this I ended up getting the tires replaced at Costco and the alignment done back at Jim Ellis. I got some money off the inspection after emailing Service Department Manager Brandon Colon, which was helpful -- Thanks Brandon! But I still was never able to use the inspection fee towards the alignment--I had to pay for the full alignment. More

by JAOGUNTEBI Verified Customer Verified Customer

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I think you guys are awesome and thank you for take care of us me and my family appreciate what you doing every time I have to come to you of us me and my family appreciate what you doing every time I have to come to you More

by DANNY11BL Verified Customer Verified Customer

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comment on service I was keep informed about everything that was going on so far as my car repair was being done. I have a corvette and Luis Valdez has always taken exce I was keep informed about everything that was going on so far as my car repair was being done. I have a corvette and Luis Valdez has always taken excellent care of me. More

by RICHARDF4520 Verified Customer Verified Customer

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I experienced a classic example of poor services after the s The services I received from Jim Ellis Chevrolet was worse than I could have ever imagined. Had I known that services after the sale at the dealershi The services I received from Jim Ellis Chevrolet was worse than I could have ever imagined. Had I known that services after the sale at the dealership were so poor, I would have paid more for the truck I purchased in December 2019 from one of the many other locations in Metro-Atlanta. Since the purchase, I have returned to the dealership for the first oil change that took 4 hours. Three weeks later, when the truck would not crank, I had it towed to the service center to get it repaired. Before the tow, two teams from the Roadside Assistance had tried and were unable to start the truck. Anyway, the truck was at the dealership for over 24 hours, and according to the invoice, they only had to perform a reset to start it. Since I do not know what caused the no start issue, I am not comfortable with the truck. For that reason, I have contacted the Service Manager to get more detail, and he has not returned my calls. Now you understand why I will not do any more business with this dealership, nor will I recommend it to anyone else. More

by aw8994 Verified Customer Verified Customer

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The young lady that helped me was extremely sweet .She helped me out with my options and was very informative. I am grateful for her help. helped me out with my options and was very informative. I am grateful for her help. More

by LOVERDOSK7 Verified Customer Verified Customer

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Very professional and courteous. Listened to my needs and made sure that my car was perfect. Arranged transportation for so I didn’t have to wait in the waiting area during this pandemic. First class from st made sure that my car was perfect. Arranged transportation for so I didn’t have to wait in the waiting area during this pandemic. First class from start to finish. More

by SGARONO Verified Customer Verified Customer

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Luis was very professional and polite. He has a passion for what he does. He's very detailed when explaining what your automobile needs. He called me daily to informed me about my car. He truly needs a rai for what he does. He's very detailed when explaining what your automobile needs. He called me daily to informed me about my car. He truly needs a raise or promotion! His customer service skills are a bonus to the service department. I will only work with Luis going forward. A-plus for Luis. More

by JESUS_LOU12 Verified Customer Verified Customer

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I needed more attention to detail I have previously written in the first post my concerns and do not feel that I need to state this again. thank you very much I have previously written in the first post my concerns and do not feel that I need to state this again. thank you very much More

by TERESA.LANE59 Verified Customer Verified Customer

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