Luis Lua
Luis Lua at Wilsonville Toyota
Refer Me

Luis Lua | Page 2

Senior Customer Advocate

Wilsonville Toyota

9155 Boeckman Rd.
Wilsonville, OR 97070

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4.8
84 Reviews

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

84 Reviews

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84 Reviews of Luis Lua

January 04, 2024

Dealership Rating
Employee Rating

Good for the most part until the sale was over. I had to call a couple times to get my extra key fob and a scratch on the safe taken care of. He was hard to get some of after the sale was made. More

by Jacki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Jenista

Jan 09, 2024

Wilsonville Toyota responded

Hi Jacki, thank you for sharing your feedback. We apologize for any inconvenience you experienced after the sale. We appreciate your patience and have taken note of your concerns to improve our processes. If you have any further questions or need assistance, please don't hesitate to reach out.

December 31, 2023

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Best person before it comes to being one of the best salesman from Toyota. Super helpful, super understanding, and best of all is being super patient when it comes to the client searching for what they More

by JJCM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Wilsonville Toyota responded

Hi, thank you so much for your kind words! We strive to provide excellent service and it's great to hear that we met your expectations. We're always here to help you find what you need. Feel free to reach out if you have any more questions.

December 30, 2023

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Luis made our buying experience very easy and enjoyable. Definitely recommend him to my peers. More

by Gomezjerry15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Wilsonville Toyota responded

Hi Jerry, thank you for taking the time to share your positive experience with Luis. We're thrilled to hear that he made your buying process easy and enjoyable. We appreciate your recommendation and look forward to serving you and your peers in the future!

December 30, 2023

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Luis was great and made this whole buying experience easy! Will definitely recommend and come back in the future More

by Humbee001
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Wilsonville Toyota responded

Hello, thank you so much for your kind words! We're glad Luis provided you with a seamless buying experience. We appreciate your recommendation and look forward to serving you again in the future.

November 28, 2023

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Very seamless process. This was my first car purchase and Luis was helpful of the options and explained everything thoroughly. I highly recommend Wilsonville Toyota! More

by timbers31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 29, 2023

Wilsonville Toyota responded

Hello, thank you for sharing your positive experience with us! We're thrilled to hear that Luis provided you with excellent assistance during your first car purchase. We appreciate your recommendation and look forward to serving you again in the future.

November 20, 2023

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Excellent experience purchasing a new car. Luis and Team Wilsonville Toyota were always welcoming and took care in making sure we were looked after. Buying a new car can be stressful, ho More

by mndpoole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 24, 2023

Wilsonville Toyota responded

Hello, thank you for sharing your excellent experience purchasing a new car. We're thrilled to hear that Luis and Team Wilsonville Toyota provided a welcoming and pressure-free environment. We appreciate your feedback and hope you enjoy your new car!

November 15, 2023

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Employee Rating

I always walk into a car dealership in defense mode. I know they're going to try to get as much as possible out of me. This place was awesome! Luis Lua was so comfortable to be with and is the type of p More

by pjrieff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Reilly Quinn

Nov 16, 2023

Wilsonville Toyota responded

Hi PJ, thank you for taking the time to share your positive experience with us! We understand that car shopping can be intimidating, so we're thrilled to hear that Luis Lua made you feel comfortable and provided an honest presentation. We appreciate your recommendation and hope you enjoy your new vehicle!

September 22, 2023

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This is the 3rd time I have gone to Wilsonville Toyota. Luis has been helping me and he is an excellent guy and he really helps the way customers need. He has helped me always with my budget and he always More

by madrigaltere76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Anokhin

Sep 25, 2023

Wilsonville Toyota responded

Hello, thank you so much for your kind words about Luis at Wilsonville Toyota! We're thrilled to hear that he provided you with excellent customer service and helped you stay within your budget. We appreciate your recommendation and look forward to serving you again in the future!

September 20, 2023

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Employee Rating

They are very good and NIce to work with your budget! I'll definitely like to come back More

by madrigaltere76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 21, 2023

Wilsonville Toyota responded

Hello, thank you for your kind words! We're thrilled to hear that you had a great experience working with us and that we were able to accommodate your budget. We can't wait to have you back again!

August 23, 2023

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Employee Rating

Wonderful experience with Luis! Thank you so much for the help and the time you took letting me test drive many, many cars :) More

by chriskiichle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 28, 2023

Wilsonville Toyota responded

Hi Chris, thank you for your kind words! We're glad Luis provided you with a wonderful experience and took the time to assist you in test driving multiple cars. We appreciate your feedback and hope to see you again in the future.

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