Luis Castillo
Luis Castillo at Wolfchase Honda
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Luis Castillo | Page 2

Sales Consultant

Wolfchase Honda

2982 N Germantown Rd
Bartlett, TN 38133

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4.8
189 Reviews

been at the car business for 10 years and here I am at wolfchase honda treating the customer that way I want to be treat.

Dealership Experience

5 yrs, 11 mos

Industry Experience

13 yrs, 11 mos

Specialties & Trainings

human resources degree.

4.8

189 Reviews

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189 Reviews of Luis Castillo

May 04, 2024

Dealership Rating
Employee Rating

Very pleased with my purchase! Luis was attentive, helpful and knowledgeable! Silas was friendly and helpful! They were not pushy and listened to my needs and wants. I am very plea More

by Patsy Grisham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Silas Amoh

May 06, 2024

Wolfchase Honda responded

Thank you, Patsy, for giving Wolfchase Honda the opportunity to earn your business and for providing our team with a 5-star review. I'm happy to hear that your overall experience with Luis was so great and that you found the process to be both comfortable and easy, that's the kind of customer experience we strive for. We appreciate your business and wish you many safe and happy miles in your new Honda.

May 03, 2024

Dealership Rating
Employee Rating

Terrible service dept rude guy waited 4 hours. I will Never go back. Terrible time. More

by utvol67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service experience. I'm so sorry to hear that your service experience was below your expectations. We strive for 100% customer satisfaction, so I apologize that we failed to achieve that for you. Based on the information provided, we are unable to determine your name and who you worked with, but would love to learn more about your experience. If you could please contact one of our Customer Relations Managers at 901-255-3736, we would the opportunity to try and work this out with you.

May 03, 2024

Dealership Rating
Employee Rating

He was welcoming. We had lots of doubts choosing in between sport and sport L, after talking to Romeo everything was clear. Purchasing the car was easier as Romeo help More

by nakeaparanji
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Wolfchase Honda responded

We truly appreciate your feedback and the 5-star rating. I'm so happy to hear that you enjoyed buying process provided by both Jerry and Romeo, especially since Romeo was able to clear some things up for you. We strive to provide a truly exceptional buying process so it's rewarding to read your comments. Thank you for your business and we hope you enjoy many safe and happy miles in your new Honda.

May 02, 2024

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Employee Rating

Louis was excellent and very attentive. He was knowledgeable about the product that he was selling. My wife and I felt good about purchasing our Honda Pilot because of Louis Castillo. He More

by mark.sherman.mills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Reggie Williams, Debra Parks

May 06, 2024

Wolfchase Honda responded

Thank you for your gracious words and the 5-star rating! We’re delighted to hear you enjoyed Luis' service and feel so good about the Honda Pilot you purchased. Providing exceptional experiences is our top priority, and Luis always strives to provide his best to each and every client he has an opportunity to serve. We appreciate your business and wish you and your wife many safe and happy miles in your new Honda.

April 30, 2024

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We received excellent service from all representatives assisting us with our purchase! We would recommend Wolfchase Honda to family and friends! More

by cook.kathie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 30, 2024

Dealership Rating
Employee Rating

Y’all took great care of us, staff was all friendly, and louies ran all over to find all the vehicles we were looking at… it was great to see the wide selection that y’all had More

by TRAINMASTER2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 23, 2024

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Awesome dealership team and very friendly staffs answering all the queries patiently. Luis is a excellent sales executive. Keep up the excellent work. Will continue to refer friends for sure. More

by EDWIN.ANTHONI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2024

Wolfchase Honda responded

Thank you, Edwin, for your gracious words! We’re delighted to hear you enjoyed the buying process provided by Luis. Luis is a valued member of our Sales Team and always gives his best to every customer. Providing exceptional experiences is our top priority, and your feedback means a lot to us. I will be sure to share your kind words with Luis. We value your business and wish you many safe and happy miles in your new Honda.

April 17, 2024

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Employee Rating

Excellent dealership and service department. Managers and service advisors along with snack ladies are above and beyond reproach!! More

by Honda4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 16, 2024

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Employee Rating

I used this dealership service department for the last 5 years. They have always treated me well More

by CARTERROSAG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim McCrary, John Tierney

April 15, 2024

Dealership Rating
Employee Rating

I really enjoyed purchasing my car from Wolfchase. They were knowledgeable and honest in their dealings. More

by kovacs.savana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim McCrary , Tyrese

Apr 16, 2024

Wolfchase Honda responded

Thank you for taking time out of your day to leave us a five star rating based on your recent buying experience. We strive to provide a comfortable and stress free buying process, so it’s very rewarding to read your feedback. I can’t wait to pass it along to our team. We value your business and wish you many safe and happy miles in your new vehicle.

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