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Lucy Aguilar
984 Reviews
984 Reviews
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984 Reviews of Lucy Aguilar
December 17, 2020
Best professional skillful team. Friendly and polite. Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed More
by SHDRUY
Verified Customer
December 13, 2020
Too expensive for service!Too expensive for service Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May go to local car repair dealer next time More
by tdwnj1
December 12, 2020
Had to wait for a long time to get an oil change even with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to sit apart. In short, ver dissatisfied with the visit. More
by Jkoppuzha
December 05, 2020
Best service from the minute I entered the door until the moment I stepped out of the dealership. Will definitely buy my next car there. moment I stepped out of the dealership. Will definitely buy my next car there. More
by gcarp82
Other Employees Tagged: Emilio Torres, Maria Lizardi, Loraine Campbell, Jennifer Folsom, Mario Picone , Rob Carpinello, Jesus Castillo, Humbert Cazaubon, Doug Gibson
December 04, 2020
The mobile technician was polite and efficient He The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated More
by lpdsca
Other Employees Tagged: Chong Lee
December 04, 2020
Lucy was great. She was polite and efficient. She answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. More
by CONCEPCION0306
December 03, 2020
BMW of Sarasota is a customer service oriented business. All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choice All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choices when buying a car and follow up maintenance. They work hard to be a one stop shop to meet the demands of busy people. More
by TRYEDANDTRU
Other Employees Tagged: Jesus Castillo, Zlatko "Z" Pehar
December 03, 2020
Mrs. Aguilar took care of me and my car with great service and expertise. I will only see her every time! It took very little time for me to get my car back in good shape thanks to them. service and expertise. I will only see her every time! It took very little time for me to get my car back in good shape thanks to them. More
by Matteo F.
December 01, 2020
I would leave ZERO stars if I could. EVERY service visit has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is illegal, btw). Told by Service Manager Derek Thomas that Service Dept. is commission-based "I get paid on what I charge you." Was recently given a quote for over $4,500 for multiple items including radiator hose replacement (needed) along with many things that were either not needed or didn't exist. Told starter motor wasn't working (drove car to dealer, so that's a lie) then told it had a flat spot (not a real thing). The list goes on and on. I would not recommend these people or any car dealer run by The Morgan Group. Dishonest!! The fix with the starter motor was the brake light fuse! That worked perfectly BEFORE the oil change and was loosened by their service department. ANY service person who hears "I put the key in the ignition and the brake lights won't go out" automatically knows that this is a fuse issue. Figured that out while waiting for tow truck to take car home. Dishonest. Do Not Recommend. More
by darcy.e.muller
Other Employees Tagged: Derek Thomas
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