Lori Peterson | Page 17

Best Customer Service Ever! This is our second purchase with Hyundai! The 2nd experience was just as superb as the 1st!" Kyle took the time to listen to what we were looking for This is our second purchase with Hyundai! The 2nd experience was just as superb as the 1st!" Kyle took the time to listen to what we were looking for in a second vehicle and found the perfect fit. Britany worked her magical math and gave us exactly what we needed for our budget. Lori always goes out her way in service to keep up with our schedule. And Will was there to make sure all went smooth. Its like walking into Cheers, where everyone knows your name! Thanks Again!! More

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Utterly disappointed We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we sto We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we stopped by the service departement coming back from a family vacation. They quickly diagnosed the problem and ordered the parts. We agreed with Lori that we would come back in the Fall to have the part installed as it was a 12 hours drive. We called in September, to book an appointment and confirmed that everything was good to go. Lori confirmed that they had the part and I also requested to start working on the car as early as possible in the morning as we were going to drive back home right after and we had a 5 hours drive to our first stop. When we arrived for our appointment, they were missing a part and there was no note on file about starting to work on the car early. It appears that we will have to come back again as they cannot get the part before at least a week! If Lori would have confirmed that the parts were available more than two weeks prior when we booked the appointment, especially knowing that we were from out of town, she could have avoided us a costly 2400km trip! Update since the first review. The service Manager, Dean Smith responded to this review well by apologizing for the error and took a few steps to apologize, he offered the oil change and filled up our tank. Most importantly, he will have the part delivered to Yellowknife and pay a local shop over here to avoid another trip for this install. He indicated that processes will be put in place to ensure availability of parts especially when a customer is coming from out of town. Hopefully, such a situation will not happen to anyone else. More

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Top Notch!! Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to help. More

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Easy and fast I came to Hyundai Grande Prairie for an oil change and was interested in the new Kona 2018. My seller, Kati was happy to help showing me all the chara I came to Hyundai Grande Prairie for an oil change and was interested in the new Kona 2018. My seller, Kati was happy to help showing me all the characteristic of the new Kona. She was kind and listen to what I was looking for. I was able to obtain a good price for my current vehicle and get a really good deal on the new Kona. Really good service and they listen to my need. Thank you !!! More

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Amazing I've been to many dealerships and walked right out! Due to rudeness and not making me feel good. So with your dealership it was friendly and welcoming I've been to many dealerships and walked right out! Due to rudeness and not making me feel good. So with your dealership it was friendly and welcoming and amazing and they were good with my 4 kids More

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Yet ANOTHER awesome experience at Hyundai! The only thing we love more than our new Tuscon is dealing with the folks at Grande Prairie Hyundai! We just leased a Tuscon (we purchased two Sante F The only thing we love more than our new Tuscon is dealing with the folks at Grande Prairie Hyundai! We just leased a Tuscon (we purchased two Sante Fe's previously), and we cannot say enough good things about Kati, Brittany, and Megan. These ladies are a dream team - they're all exceptionally competent, friendly, and professional. Nobody oversold ANYTHING, and it was a zero-pressure, completely transparent sales experience. We've purchased vehicles with Will in the past, and it's always a pleasure. When it comes to service, we adore Lori who always goes above and beyond. We cannot recommend GP Hyundai enough, and we'll definitely be back when it's time for a new vehicle! More

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Very, very happy! I have now purchased 2 vehicles at this dealership and I have always walked away happy. From sales and financing to service and maintenance, the team I have now purchased 2 vehicles at this dealership and I have always walked away happy. From sales and financing to service and maintenance, the team at GP Hyundai goes out of their way to make their customers happy. I am sure I will be back to purchase another vehicle in the future. Thanks again. More

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2nd vehicle purchase I am extremely happy with me new vehicle purchase at GP Hyundai. Cati, Will, and Brittany were all awesome. They totally listened to me and delivered I am extremely happy with me new vehicle purchase at GP Hyundai. Cati, Will, and Brittany were all awesome. They totally listened to me and delivered above and beyond. This was a really pleasant experience and I am totally satisfied with my 2018 Elantra. Well done GP Hyundai.. More

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Above and Beyond I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan an I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan and Britney went above and beyond to turn a not so good experance into one of the best experances of a lifetime. The staff there where friendly and understanding to the situation so I will say the next time i have issues like I did I will be looking for Meghan and Britney. Thank you for changing my mind and making me a happy costumer who will be back in the future. More

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Great Grande Prairie Hyundai was great. They were very friendly and got us a really good deal. I would definitely recommend them to other people. Thanks! Grande Prairie Hyundai was great. They were very friendly and got us a really good deal. I would definitely recommend them to other people. Thanks! More

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