Lora Simmons

Holm Automotive Center Inc responded

Thank you for the wonderful feedback! We are so pleased to hear that our service department consistently goes above and beyond for you. Your comments about our staff being courteous and keeping you informed truly highlight our core value of customer care. We take our responsibility to serve our clients seriously and are committed to providing exemplary service in all areas of our business. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent feedback. We are thrilled to hear that your experience with our team was both respectful and knowledgeable. Your comments about Chuck Loader are especially appreciated. It is our goal to be a trustworthy resource for our clients, and his dedication to answering all your questions is a prime example of our commitment to professionalism and customer care. We'll be sure to pass along your kind words to both Chuck and Lora Simmons. We value your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent feedback! We're thrilled to hear that you found our team to be helpful and friendly, and that you had such a positive experience with our service department. Your comments on the ease of setting up appointments and getting along with our team perfectly align with our core value of customer care. We are committed to providing exemplary service and ensuring every interaction is as smooth and pleasant as possible. We will be sure to pass along your kind words to Jamie Avers, Gary Hasselman, Chuck Loader, Lora Simmons, and Lance Gentry. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We are happy to hear that our team was able to help you quickly resolve the problem with your car. Your comments highlight our commitment to customer care, as we take our responsibility to serve our clients seriously and provide timely solutions. We will be sure to pass along your comments to Chuck Loader. We appreciate your business and are here for you whenever you need us. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful review! We are so pleased to hear that Logan from our service department was able to provide you with such a clear and caring experience. We believe that open and helpful communication is a key part of our commitment to customer care, and it's fantastic to know that he took the time to explain everything to you. It's also great to hear that you had a good visit with Chris in our sales department. Our goal is to create meaningful relationships with our clients across every area of our business. We will be sure to pass along your kind words to both Logan and Chris. Thank you for choosing us, and we look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review, CKinsley! We appreciate you taking the time to let us know that you were happy with our fast and friendly service. Providing exemplary service is central to our Customer Care core value. We'll be sure to pass your kind words along to Jamie, Gary, Chuck, Lora, and Lance. We look forward to seeing you again for your next service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're so pleased to hear your service was handled promptly and that all issues were resolved, including those you mentioned upon arrival! Keeping you informed about the work's progress is a key part of our commitment to transparent Customer Care. We appreciate you acknowledging Chuck Loader and Lora Simmons for their excellent work. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're so pleased to hear that you experienced the professionalism and hospitality of our team during your oil change and tire rotation. Making even routine services a smooth and easy process for our customers is a key part of our commitment to Customer Care. We truly appreciate your kind words! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're happy we could get you in for that last-minute oil change, and we appreciate you letting us know! Providing that kind of responsive service is a key part of our customer care. We're glad Jamie and Lora could help you out. Sincerely, The Holm Automotive Team of Abilene