Logan Shumaker | Page 4

Grande Prairie Volkswagen responded

Hi Nutmeg, Thank you for your detailed and thoughtful review! We are thrilled to hear that you found our staff friendly, knowledgeable, and attentive to both you and your husband’s needs. It’s great to know that Stu and our team made you feel valued and comfortable throughout the car-buying process. We appreciate your feedback regarding the vehicle documentation and the time taken during your visit. Your insights are invaluable, and we will use them to improve our processes and enhance our customer experience. We’re delighted that you are enjoying your new vehicle and that it’s receiving many compliments! If you have any further questions or need assistance with personalizing the features, please don’t hesitate to reach out. Thank you for choosing Grande Prairie Volkswagen and for the 5-star rating. We look forward to serving you again in the future. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Umed, We are glad we were able to help you out! Thank you for giving us the opportunity to work you and help you into the perfect vehicle. We are here for you afterwards as well, if you need anything please reach out to us! -Your Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Braiden, Thank you for sharing your feedback. We're glad to hear that we could come to a mutually agreeable solution despite the initial concerns about the interest rates. We always aim to be transparent and helpful, and we appreciate your patience during the negotiation process. We hope you enjoy your new vehicle and look forward to serving you again in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Stella, Thank you so much for taking the time to share your wonderful feedback. We are over the moon to know that our commitment to exceptional customer service and a knowledgeable team made your visit enjoyable and hassle-free. Cleanliness, attentiveness, and a positive atmosphere are priorities we hold dear to ensure a superb experience for every client. Logan and Brad are certainly thrilled to be recognized for their efforts, and they, along with the rest of our team, look forward to welcoming you back in the future. Until then, if there's anything more we can do for you, please don't hesitate to reach out. Warm wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Brandon, It's great to hear that your phone conversation with Logan was so positive! We believe that exceptional service starts the moment we connect with a customer, whether it's on the lot or over the phone. We're here to provide you with the information you need and the friendly service you deserve, no matter where you are. Thank you for taking the time to share your experience! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Shawnee, Thank you so much for your stellar review! We're thrilled to hear about your longstanding relationship with our dealership and that Logan and Brad have consistently provided you with the exceptional service you deserve. It's customers like you, who've trusted us since the age of 19, that make our job truly rewarding. We look forward to serving you for many more years to come! Warm regards, The Team at Grande Prairie Volkswagen