Logan Rich | Page 2

Logan was great to work with. The recall work was completed quickly, although it was never explained. I'm not certain what they did or why exactly. One thing that I miss from The recall work was completed quickly, although it was never explained. I'm not certain what they did or why exactly. One thing that I miss from other dealers was getting a quick complementary car wash whenever the car/truck was in the shop. It would be worth the drive to get work done here if you instituted this practice. More

by odiex2 Verified Customer Verified Customer

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The sales guy Logan was very helpful, and the tech Zack was great. They made it so easy. was great. They made it so easy. More

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Colton was great! He was very helpful. I was in and out and on my way to work earlier than expected. He was very helpful. I was in and out and on my way to work earlier than expected. More

by adpi1106 Verified Customer Verified Customer

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We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brakes and rotors), costing us @ $500. This was TOO long for a transmission repair. No sense of urgency to even look at it. More

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I was experiencing an intermittent electrical issue that would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix t would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix the issue. Although a frustrating issue, your team worked very well to resolve the problem and make the time my truck was out of service as little impact on my daily life as possible. Logan Rich and Michael Hall both get an “A” in my book for customer service and performance! Thank you!! More

by smithnwesson405 Verified Customer Verified Customer

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Logan at Klaben jeep dodge ram service dept has the best costumer service! Made everything so easy for us! costumer service! Made everything so easy for us! More

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Logan was great to work with, very informative and kept us up to date. I would recommend Klaben Service and Logan or Joe anytime. us up to date. I would recommend Klaben Service and Logan or Joe anytime. More

by MOSSMAN7 Verified Customer Verified Customer

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Everything was good and in a timely matter from service rep to my repairs thank you rep to my repairs thank you More

by mrqhemi Verified Customer Verified Customer

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My rating is based upon the failure to fix a serious warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which co warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which controls the heater, defrost, seat and steering wheel heaters. The dealer had to order a new radio and did not have a delivery date. Finally, the radio came in and it was discovered to be faulty. Another radio was ordered with no idea of when it will come in. Thus far we are going on 4 months and counting. This is one of four vehicles I have purchased thru this dealership in the last several years. The communication from the service department was fine but the results were severely lacking. More

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My recent oil change and tire rotation was awesome. Everyone went above and beyond to make our visit as pleasant as an oil change can be. Everyone went above and beyond to make our visit as pleasant as an oil change can be. More

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