Logan Rich
Logan Rich at Klaben Chrysler Jeep Dodge Ram
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Logan Rich

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Logan Rich

May 08, 2024

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I always receive excellent service from this dealership. They are very knowledgeable and friendly, that's why I will continue to go there. More

by Mrhydepark7
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Recommend Dealer
Yes

Other Employees Tagged: Albert Klaben III

May 04, 2024

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They got me in promptly. I had to wait while they worked on my vehicle, but the work was done quickly, and I was on my way . More

by lnels13
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Recommend Dealer
Yes

May 02, 2024

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As always Logan and the service team at klaben did an awesome job on my truck! More

by JBOZ
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Recommend Dealer
Yes

May 02, 2024

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Logan was great to work with. The recall work was completed quickly, although it was never explained. I'm not certain what they did or why exactly. One thing that I miss from More

by odiex2
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Recommend Dealer
Yes

April 30, 2024

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The sales guy Logan was very helpful, and the tech Zack was great. They made it so easy. More

by lynnbsanders
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Recommend Dealer
Yes

Other Employees Tagged: Zack Sanders

April 29, 2024

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Colton was great! He was very helpful. I was in and out and on my way to work earlier than expected. More

by adpi1106
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Recommend Dealer
Yes

Other Employees Tagged: Colton Murdock

April 24, 2024

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We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake More

by Nana&Papa
Service Price Transparency
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Recommend Dealer
No
Apr 24, 2024

Klaben Chrysler Jeep Dodge Ram responded

Mr. & Mrs. Rauckhorst, Thank you for taking the time to share your feedback. Customers input is a crucial part in the learning and growing of our team and departments as a whole. The team is deeply disappointed with the timeline of events you described. We are better than this and we failed to provide the level of service you deserve. No excuses. I appreciate the time you took to go over all of this on the phone conversation you had with me. We want nothing more than to restore your faith back in us as your service provider, so thank you for giving us the opportunity to correct this situation. Again, we appreciate your feedback, and the entire Klaben team remains at your service. We look forward to seeing you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

March 24, 2024

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I was experiencing an intermittent electrical issue that would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix t More

by smithnwesson405
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

March 20, 2024

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Logan at Klaben jeep dodge ram service dept has the best costumer service! Made everything so easy for us! More

by Janine.balzer
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Recommend Dealer
Yes

March 16, 2024

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Logan was great to work with, very informative and kept us up to date. I would recommend Klaben Service and Logan or Joe anytime. More

by MOSSMAN7
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Recommend Dealer
Yes
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