"Personally, I think the reason these guys only get Five..."
Personally, I think the reason these guys only get Five Stars, is because you cannot award Six !
Another fantastic experience, so easy to deal with.
Many thanks to Ryan, Scotty, Lori and Ralph.
Another VERY satisfied, and VERY happy customer !
"Linda was helpful from start to finish and super..."
Linda was helpful from start to finish and super informative, represents dealership well, I made special requests of Andy and he was fully accommodating to my needs, great financial service was also provided by Decon Waterson.
"Scotty was great to work with and made the process fun,..."
Scotty was great to work with and made the process fun, and made sure I stayed in budget, and working with me on my trade in. Lori was awesome and made sure I got the coverage needed, and getting quick approval. Very fast working team, my Jeep was ready next day! Thanks again for the great experience!
"Great staff, very knowledgeable and Russ who was the..."
Great staff, very knowledgeable and Russ who was the sales rep was awesome. Very easy to deal with and accommodating to my needs of what I wanted. Made the buying process stress free, inviting, and a pleasure to deal with. No gimmicks, no hassle, just helping me get into the right truck to meet my needs. Highly recommend Ralph Neal’s Belleville Dodge for your next vehicle.
Just bought my 2nd Cherokee with the help of Russ Trottman and everything turned out great. Russ is a fair guy to deal with, if you have questions he gets answers. Deal with him ..he is old school good guy
"After some misunderstandings these guys came through...."
After some misunderstandings these guys came through. With help from the administrative team Gord (mechanic) was like a dog with a bone. I’m sure there was lots of frustration for Gord and Shay along the way but in the end they succeeded in resolving my vehicle issues. They even did some free diagnostics because they felt it was the right thing to do.
Decided to check out Belleville Dodge and It was a great experience. Was dealing with Scott, and while he was away we were greeted by Dave. Both excellent too deal with. All staff were very polite and courteous. The deal was a breeze. They had the truck ready for me when I arrived and i couldn't be more pleased with how she drives. Thank you very much
"The worst experience of my life. "
If I could give zero stars, I would.
We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” because of my husband being an active serving member of the Air Force. We purchased the car with the assistance of Lori for financing and Dave Steele. We were told about the discount as a sales incentive, signed the paperwork and were completely happy with our purchase.
The day we came to pick up the vehicle we were not given any note for the military “discount” and when I followed up with Dave via email on November 9th and was told: “I am sorry you didn't get the gift card, Chris would not have known about it and I had forgotten. I can't remember if we got a copy of his badge or not for the file.”
I did not receive any follow-up, and assumed the issue had been resolved.
I assumed we would just receive the gift card when we came to have the truck serviced or that there would be a note on our file. Clearly this was incorrect, as when we brought the truck in, my husband was told that there was nothing anyone could do, and we would be paying the balance of our invoice ourselves. No apology, no resolution, no explanation to my actively serving military member, as to why this “military discount” doesn’t appear to exist.
When I spoke with a member of your customer service team I was told that “someone would call me once they figured it out.” And when the service was complete, my husband had to pay for the service out of pocket, with no mention of a refund or reimbursement, and with no apology. He had his military ID card there, and informed the service desk worker of the issue at the beginning of the service, with no resolution offered whatsoever and no apology given.
Being in a military community it greatly saddens me that this “discount” was not communicated, and no one could even speak to a military discount. One employee asked when I was on the phone what the total was, and when I responded $500, she said she wasn’t sure because it varies. It varies?? The discount you offer military members varies?
I asked for a resolution on Monday March 11th, and was told someone would contact me. I received an invoice by email shortly after and immediately responded asking about how we would go about getting a refund, and utilizing our service credit. I did not receive a response.
I then received a customer satisfaction survey by email on Tuesday March 12th in the morning, and responded again immediately that I wanted to rectify this issue prior to submitting the survey. I again received no response.
I received a text message asking again for me to complete a customer satisfaction survey, but still have had no one attempt to connect with me or my husband today to rectify this issue, and for us to receive our military discount.
After multiple phone calls, emails, and eventually contacting the BBB and Dodge Corporate, we FINALLY received our $500 service credit. Without a single apology. We used the credit as quickly as possible, and will never utilize the services of this place again.
Not one single apology, once. Insane!
Staff was very friendly and helpful. Was very happy with overall experience. Would have no issue recommending them to friends and family. Great job done !!
"The whole process of purchasing my new truck was very helpfu"
No issue at all great experience . Would suggest Belleville Dodge to anyone looking to buy a new or used vehicle. Everyone I had contact with were very professional and knowledgeable.